Anti-Discrimination Policy

Last updated: March 24, 2026

Airbnb’s community is composed of millions of people from around the globe who bring with them different cultures, values, and norms. Our dedication to bringing people together by fostering meaningful and shared experiences rests on the principles of respect and inclusion. Along these lines, we ask that our users:

• Agree to our Community Commitment, which requires that everyone using Airbnb treat each other with respect regardless of their race, religion, national origin, ethnicity, disability, sex, gender identity, sexual orientation, or age.
• Abide by the below Nondiscrimination Policy.

Airbnb’s nondiscrimination policy

Airbnb’s Nondiscrimination Policy applies to all of Airbnb and all listings on its platform—homes, services, and experiences.

We prohibit users, including co-hosts and co-travelers, from discriminating against others on the basis of the following protected characteristics:

• Race
• Religion
• Gender
• Age
• Disability
• Familial status (having children)
• Marital status (being married or not)
• Ethnicity
• Nation of origin
• Sexual orientation
• Sex
• Gender identity
• Caste
• Pregnancy and related medical conditions

Discriminatory language

• Airbnb users may not use language that calls for exclusion, segregation of, violence towards, demeans, insults, stereotypes, or seeks to convey a person’s inferiority because of a protected characteristic. This includes usage of slurs, negative associations, misgendering or deadnaming, microaggressions, and all other forms of hateful speech.

Hateful and discriminatory symbols, images, and objects

• Airbnb users may not display symbols, objects, logos, slogans, or images that are hateful, stereotype people because of a protected characteristic, or convey a discriminatory meaning. This includes images depicting discriminatory or racist symbols (including coded symbols), leaders of hate groups, or stereotypes.
• Airbnb prohibits certain types of US-based properties such as those that may be: (i) former plantations where enslaved people lived or worked, (ii) structures designed only to house enslaved people, and (iii) offerings that otherwise glorify slavery. Read more about this prohibition in A Six Year Update on Airbnb’s Work to Fight Discrimination and Build Inclusion.

Refusal of service or differential treatment

Airbnb users may not treat members of the Airbnb community differently or deny service to someone because of their protected characteristics or the perception that they have a protected characteristic. Some examples of this include:

• Declining or canceling a booking.
• Imposing different terms, conditions, or house rules (ex: different limitations on access, fees, or other requirements related to the listing or booking process).
• Indicating a preference for or against a specific type of guest.

To help guests make informed decisions, hosts are welcome to provide information about the home, service, or experience, but ultimately the decision as to whether a listing is appropriate for a guest, their family, or their co-travellers, is up to the guest. Below we include additional guidance on age and familial status, disability, and gender identity.

Age and familial status

Airbnb hosts may not:

• Decide for guests that a listing does not meet the needs of guests of a certain age or guests with children or infants.
• For homes, impose different terms or conditions or decline a reservation because of a guest’s age or familial status – unless such restriction is required by applicable law or regulations or allowed by this policy.
  • This includes imposing rules like “no guests under 21” except where allowed by this policy, or charging more fees for guests of a certain age, or discouraging certain types of guest bookings because of age or familial status.

Airbnb hosts may:

• Provide factually accurate information about their home, service, or experience’s features (or lack of features) that could lead a guest to determine that the listing is unsuitable for guests of a certain age.
  • Note any applicable laws or regulations that prohibit guests of a particular age or guests with children or infants (ex: a listing that is part of a housing association that is restricted to only seniors).
    
    
• Post lawful age minimums for homes and hotels in limited circumstances:
  • For homes in the United States: require an age minimum for the guest reserving the listing (“booking guest”), up to the age of 25 or as required by applicable law or regulation, as long as that requirement is universally applied to all prospective booking guests.
    • Any age minimum applies only to the booking guest, and does not restrict the age of children or other individuals accompanying the booking guest.
  • For homes globally: for listings with open nudity or overtly sexually explicit content or items (ex: content depicting sexual activity or items intended for sexual arousal), hosts must set an age minimum of 18 for all guests or as required by applicable law or regulation.
  • For hotels: require an age minimum for the booking guest (or all guests for adults-only hotels), up to the age of 25 or as required by applicable law or regulation, as long as that requirement is universally applied. Unless the hotel is adults-only, any age minimum applies only to the booking guest, and does not restrict the age of children or other individuals accompanying the booking guest.
    
  • Hosts are responsible for understanding and complying with any applicable laws and regulations.

• Post lawful age minimums for experiences and services:
  • For experiences: set age minimums up to 21 or as required by applicable law or regulation, as long as those requirements are universally applied to all guests, and disclosed to guests before booking.
  • For services: set age minimums, up to 18 or as required by applicable law or regulation, as long as those requirements are universally applied to all guests and disclosed to guests before booking.

Disability

Hosts are welcome to provide information about their home, service, or experience to give guests with disabilities enough information to make a decision as to whether a listing is appropriate for themselves, their family, or other co-travellers.

Airbnb hosts may not:

• Decide for guests that a home, service, or experience does not meet the needs of guests with disabilities.
• Prohibit or limit the use of mobility devices, such as wheelchairs or walkers.
• Charge more fees for guests with disabilities, including pet fees when the guest has a Service Animal (or Emotional Support Animal in certain jurisdictions or circumstances). Our Accessibility Policy includes more information about Service and Emotional Support Animals.
• Discourage bookings from guests with disabilities.
• Refuse to communicate with guests through accessible means that are available (ex: interpreters, relay operators, or written communication).
• Deny reservation requests to avoid reasonable adjustment requests for guests with disabilities (such as a minor change in house rules). Our Accessibility Policy includes more information on reasonable adjustments.

Airbnb hosts may:

• Provide information about a listing’s accessibility features (or lack of them) in order to allow guests to decide whether to book the home, service, or experience.
• Provide information about the specific skills or abilities required for an experience or service.
• For homes listings with accessibility features, indicate that priority may be given to guests seeking such features. This is intended to support guests who benefit from such features.

Gender identity

Airbnb expects our community to respect the self-identified gender(s) of our users. We consider an individual’s gender(s) to be whatever identity they express or prefer. If a user expresses a pronoun preference (ex: he/him, she/her, they/them), that preference should be respected.

Airbnb hosts may not:

• Deny a reservation or impose differential treatment because a host disagrees with the expressed gender identity of a guest or because the guest identifies outside of the gender binary.

Airbnb hosts may:

• Make a home available only to guests of the host’s gender if the host shares common spaces (ex: bathroom, kitchen) with their guests.
• When pre-approved by Airbnb, make a service or experience available to only guests of a single gender in specific circumstances, such as to promote safety, address privacy considerations, or comply with applicable law.

Terms of service and local law

Our Terms of Service require users to understand and follow laws or regulations that apply to them. Additionally, where this policy provides more protections and does not conflict with applicable laws or regulations, we expect users to follow this policy.

• Applicable laws or regulations may require certain hosts to make accommodation distinctions that typically violate this policy. In these cases, we do not require hosts to violate those applicable laws or regulations or to accept guests that could expose the hosts to a real and demonstrable risk of legal liability or physical harm.
• Hosts are allowed to explain legal restrictions that are important for guests to know in a clear, factual and non-derogatory manner.

If there is no applicable law or regulation on a particular issue, this policy governs.

Enforcing this policy

We have dedicated teams that enforce our Nondiscrimination Policy and take reports of discrimination seriously. If we determine that any community member violated the Nondiscrimination Policy, we take appropriate action, including educating users on our policies, issuing warnings, suspending or removing listings, or suspending or removing the violating accounts. We may also ask for removal of language, objects, or images that were the basis of the violation. We also reserve the right to take action for violations of this policy that occur off of the Airbnb platform.

If a guest feels they have experienced discrimination that has resulted in them being denied access to a home, service, or experience or unable to book or remain at a home or participate in a service or experience, Airbnb will investigate the report. In parallel, under our Open Doors Policy, Airbnb offers hands-on booking support if needed to help guests find another place to stay.

How to report a violation

If you believe you have been discriminated against, or want to report a user, profile, listing, or message for discriminatory behavior, please contact us.