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How-to • Home host

Decline a trip request

Things come up, and you might not be able to accommodate every request that comes your way. Not a problem – here’s how to handle it.

Decline the request before it expires within 24 hours – your response rate will thank you! It’s one of the factors that helps you become a Superhost.
Decide whether to keep the dates blocked or open them up for someone else to book.
Change your mind? That’s OK, too. Just ask the guest to send a new request, or make their day by sending a special offer or invitation to book.

You can also decline an enquiry, which prevents the guest from sending a request.

Make sure to review our Anti-Discrimination Policy before you decline. Turning down a lot of requests can impact your reservation rates and where your listing shows up in search.

Did this article help?

How-to • Home host
Respond to a request to book your home
You have 24 hours to accept or decline a trip request before it expires.
How-to • Home host
Why hosts are asked to respond within 24 hours
Quick responses to reservation requests, booking enquiries and other messages build trust in our hosting community.
How-to • Home host
Respond to an enquiry
Respond within 24 hours. Guests who send an enquiry are usually searching for more information before sending a reservation request.

Get help with your reservations, account and more.

Decline a trip request

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