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How-to • Experience host

Refunding your Airbnb Experience guest

If you need to refund a guest for your online or in-person Experience, you can do so through the Resolution Center or from your Calendar.

Guest cancellations within the cancellation window

If a guest cancels within your cancellation window, they'll receive an automatic refund within 10 business days, so you don't need to do anything.

Refund a guest

Refund a guest on desktop

  1. Click Resolution Centre and then click Send money
  2. Select the guest that you want to send money to and click Next
  3. Under Select a reason, choose the reason that best describes your refund situation
  4. Click Next
  5. Enter the refund amount and add a message to your guest
  6. Click Next and then Send

Host cancellations

If you need to cancel your Experience at any time, locate it in your calendar, and select Cancel Experience. Guests will receive an automatic refund within 10 business days.

Learn more about canceling an Experience as a Host.

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