What should I do if someone asks me to pay outside of the Airbnb website?
Airbnb will never ask you to pay the cost of a reservation off-site or through email.
There are a few instances where guests may need to pay local tax to their host—we recommend hosts include the tax in the price of the reservation, but some may require the tax to be paid directly upon check-in. Learn more
Report requests for off-site payment
If a host on the Airbnb site asks you to pay off-site, report it to us by flagging the message—just look for the flag icon in your message thread.
If you receive a personal email from anyone (including an email@example.com or any other firstname.lastname@example.org email address) asking you to pay or accept payment off-site, let us know immediately.
You won't receive a paper or PDF invoice from a host or from Airbnb asking you for payment. Any of the following key words and similar terms should be immediately flagged or avoided: Western Union, MoneyGram, cashier's check, money order, Liberty Reserve.
Types of scams
Never share your email address before a booking is accepted or transfer funds outside the Airbnb system, and always carefully examine emails claiming to be from Airbnb. Examples of common scams include:
- Advance Fee Scam: A type of scam in which an individual offers money or another reward in exchange for you transferring money through various payment services outside of Airbnb.
- Phishing Scam: A type of scam in which someone will send an email or link that is made to look like it's from Airbnb or another trusted site. These messages are designed to trick you into providing confidential information such as passwords or other email addresses and may contain malware, which is malicious software that gains access to your computer to gather your personal information, including passwords.
- Travel Scam: A type of scam in which someone will encourage you to secure your too good to be true listing by sending payment via wire transfer or with an advanced deposit in order to collect the money without providing the advertised accommodation.
- Overpayment Scam: A type of scam in which someone will offer more than what your listing may be worth, and ask you to repay them in cash.