Promoting the safety of our community

Safety is a top priority at Airbnb. Safety incidents are rare, but when they do occur, we have policies and processes in place to support our community. This can include providing support to impacted users, cancelling upcoming or ongoing reservations, rebooking guests a new place to stay, and taking action against users who violate our policies, including removing their accounts. When safety incidents happen, we may also support law enforcement in criminal investigations.

Where legally permissible, we may also take proactive steps to identify individuals that are potentially involved in serious crimes or have certain past convictions or to screen reservations for signals that indicate a high risk of a disruptive gathering.

How to report a safety issue

In the unlikely event you experience a safety issue during your reservation, we’re here to help:

• If there’s an emergency in progress, please contact local emergency services or law enforcement authorities for assistance. If you're unfamiliar with local emergency services phone numbers, you can use Airbnb to dial emergency services now.
• Otherwise you can contact Airbnb through our dedicated 24-hour safety line.
• If you don’t have an Airbnb account, but want to report something happening at an Airbnb listing in your community, you can contact our Neighborhood Support team. This is also the primary way to report a community disturbance.

Learn more about our policies

We have clear policies that address or prohibit unsafe conditions or behavior, including:

• Illegal activities and other behaviors that could harm any member of our community, such as:
  • Physical violence, sexual assault, or other sexual misconduct
  • Other forms of violence, harassment, or threats
  • Using, producing, or distributing illegal drugs
• Disruptive or open-invite gatherings and other disturbances to the surrounding community
• Listings with safety hazards (like high fall hazards or exposed wiring), and unsafe services and experiences with faulty safety equipment or disregarded safety risks
• Unsecured or undisclosed dangerous animals
• Unsafe or illegal handling of weapons

Safety resources

Here are some resources to help facilitate safe stays, services, and experiences for our community:

• Safety tips for hosts
  • Additional safety guidelines for hosts
  • Homes safety checklist
  • Emergency preparedness
  • First aid tips
  • Safety resources in the United States
• Safety tips for guests
  • Safety tips for choosing a place
  • Solo traveler safety
• How to help counter human trafficking and exploitation