IF YOU RESIDE IN, OR THE ORGANISATION YOU ARE ACTING FOR IS ESTABLISHED IN, THE UNITED STATES, PLEASE NOTE: THE ARBITRATION CLAUSE AND CLASS ACTION WAIVER CONTAINED IN THE AIRBNB TERMS OF SERVICE APPLY TO ANY DISPUTE RELATING TO THESE ADDITIONAL TERMS.
These terms are subject to the Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. These Terms apply to the maximum extent permitted by the Australian Consumer Law.
Last Updated: 1 August 2024
Thank you for using Airbnb for Work!
Your use of the Airbnb for Work Programme (the “Work Programme”) by your company, entity or other organisation is subject to these Airbnb for Work Terms (“Work Terms”), which supplement the Airbnb Terms of Service (“Terms”), Airbnb Payments Terms of Service (“Payments Terms”) and the Airbnb Privacy Policy (“Privacy Policy”), (collectively, “Airbnb Terms”). By accepting these Work Terms, you are confirming and warranting that you: (i) have provided the exact legal name of your company, entity or other organisation (referred to herein as “your organisation” or “organisation”) in the signup flow for the Work Programme; and (ii) have the legal authority to act as an agent of, and agree to these Work Terms on behalf of, that organisation (in these Work Terms, references to “you” or “your” are to you in your capacity as a representative of your organisation, authorised to act on behalf of and contract for your organisation).
Our collection and use of personal information in connection with access to and use of the Airbnb Platform or Airbnb for Work is as described in our Privacy Policy (and is not governed by these Work Terms).
Any and all payment processing services through or in connection with your use of the Airbnb Platform are provided by one or more Airbnb Payments entities as set out in the Payments Terms.
Any capitalised terms used in these Work Terms and not defined will have the meanings given to them in the Airbnb Terms.
When these Work Terms mention “Airbnb”, “we”, “us” or “our”, it refers to the Airbnb company that your organisation is contracting with, or the Airbnb company that is performing under these Work Terms, as set forth in the Terms of Service and Payments Terms.
1.1 Airbnb offers the Work Programme to help organisations like yours manage work-related Accommodation, Experiences and events (each, a “Work Booking”). The Airbnb for Work dashboard (the “Dashboard”) provides your organisation with access to details of Work Bookings made by your personnel on the Airbnb Platform – including the personal data of Members who participate in the Work Booking. A Work Booking only appears in the Dashboard if an individual has linked their Airbnb account with your organisation by adding an email address affiliated with your organisation, and has indicated that a particular booking is for business or work purposes. Members who have added an organisation-affiliated email address to their Airbnb account are referred to in these Work Terms as “Professionals”. Your organisation may only use Work Booking and other information provided to you as part of the Work Programme for the purpose of managing its business travel, accommodation, events and experiences.
1.2 Your organisation may also direct us to share Work Booking details with third parties who provide services to your organisation such as travel management companies and duty of care providers. Your organisation can view the third-party integrations available through the Work Programme and initiate sharing with those third parties, using the Dashboard. Your organisation, and not Airbnb, is responsible for your service providers and will be liable for any claims, losses, expenses, costs or damages arising from, or based on, an act or omission or condition of one of your service providers or vendors – whether incurred by your organisation, Airbnb or a third party.
1.3 We use your organisation’s email domain(s) to associate Professionals with your instance of the Work Programme based on the work email address your Professionals provide to us. If other entities affiliated with your organisation (for example, under common ownership or control) (“Customer Entities”) share one email domain, Professionals from those affiliated entities will be associated with your organisation’s instance of Airbnb for Work. Your organisation is responsible for ensuring that all such affiliated entities comply with these Work Terms and will be liable for any claims, losses, expenses, costs or damages arising from, or based on, an act or omission of any of those affiliated entities (including your organisation) or their personnel – whether incurred by your organisation, Airbnb or a third party. If your organisation (or its affiliates) uses more than one email domain, you may associate those additional domains with your organisation by adding them using the Dashboard.
1.4 Your organisation is also responsible for completing an invoicing profile (“Invoicing Profile”) for each Customer Entity and for assigning each Professional to an Invoicing Profile. Each Professional may only be assigned to one Invoicing Profile.
1.5 In addition, prior to using the Work Programme, your organisation is responsible for: (i) creating and assigning each Professional to a team or teams; and (ii) selecting a Payment Method and preferred currency for each team. Your organisation is responsible for adding Professionals to the correct team.
We regularly add features to the Work Programme and may also remove or modify features from time to time. We generally explain how to use features in the Work Programme where they appear, in Work Programme web pages and in communications about the Work Programme. We also regularly update and modify these Work Terms, as well as the Airbnb Terms and other terms and policies that govern your use of the Airbnb Platform. Your organisation acknowledges that we may, at our sole and absolute discretion, update, change, modify or discontinue any or all features provided as part of the Work Programme.
Your organisation’s Professionals can authorise other Members to make and manage bookings for them, and other Members can authorise your Professionals to do the same. Members who participate in a booking are responsible and liable for their acts and omissions, and those of their invitees, in relation to the booking, including for complying with rules or requirements specific to the booking – such as house rules, cancellation policies, age requirements and identification requirements. A Member who makes a booking for someone else is also responsible and liable for any action that such booking Member takes in relation to the booking – including paying for the booking, communicating with the Host and ensuring that guests are aware of any rules or requirements for the booking. Your organisation will also be responsible and liable for any claims, losses, expenses, costs or damages arising out of or based on the acts or omissions of your Professionals in relation to a Work Booking consistent with your organisation’s responsibility for its personnel under applicable law.
Your organisation is responsible for ensuring that the list of Professionals included in your organisation’s instance of Airbnb for Work (who appear in your Dashboard) is accurate, up to date and included in the relevant Invoicing Profile and team. If a Professional leaves your organisation, it is your organisation’s responsibility to remove that Professional using the Dashboard. We may also offer an integration with identity management software to facilitate the automated removal of Professionals upon their departure; if such an integration is available, it will appear in the Dashboard.
We may make offers and promotions available to organisations and Professionals who participate in the Work Programme. Any such offers and promotions are subject to these Work Terms, and, depending on the promotion, we may provide you with additional information about how the promotion works, how to take advantage of the promotion, and the promotion may be subject to additional legal terms.
6.1 At its sole discretion, Airbnb may offer invoicing as a billing option (“Invoice Billing”) to your organisation. Invoice Billing shall be subject to the following terms in addition to the Payment Terms and the default terms set out in Section 7.2 below.
6.2 Invoicing Requirements. To qualify for Invoice Billing, your organisation must undergo a satisfactory review, by Airbnb, of your organisation’s credit references, legal structure and other supporting documentation supplied by your organisation to Airbnb (the “Credit Assessment”). Your organisation will provide Airbnb with written notice within 10 business days of any change in its legal structure, state/country of organisation or any of the information provided to Airbnb. If your organisation’s Billing information changes, you are responsible for editing the Invoice Profile information, including the billing name, billing address, tax identification numbers and any contact information.
Airbnb reserves the right to deny Invoice Billing based on the outcome of the Credit Assessment at any time. Airbnb also reserves the right to require additional credit support in the form of a guaranty, letter of credit or security deposit.
Your organisation will be billed in the invoicing currency selected by your organisation per Section 1.5 above. Airbnb will invoice your organisation based on the Work Bookings made by your organisation’s Professionals (and its affiliates) established in the Dashboard, including any reservations made in different countries or currencies and made by Customer Entities identified by your organisation in the Invoicing Profile.
6.3 Restricted Travel. Your organisation acknowledges that Invoice Billing may not be available for travel in all countries. Airbnb may, upon 30 days’ written notice, restrict Invoice Billing in any country that, at Airbnb’s sole discretion, is not supported by invoicing (“Restricted Travel”). Your organisation shall modify its travel policy to prohibit its Professionals from using the invoicing option for Restricted Travel and require its Professionals to pay for such Work Booking through another permitted payment method on the Airbnb Platform. If there is any Restricted Travel booked by Professionals of your organisation or its affiliates, then your organisation authorises Airbnb to do the following:
(i) for any Work Bookings that Airbnb determines cannot be invoiced under these Work Terms or due to other local restrictions, your organisation agrees and authorises Airbnb to charge your organisation’s other payment methods available on the Airbnb Platform; and
(ii) your organisation agrees and authorises Airbnb or its affiliates to send an invoice from the applicable Airbnb entity, and your organisation will make payment accordingly or cause the appropriate Customer Entity (identified in the Invoicing Profile) to pay Airbnb.
6.4 General Invoice Payment Terms. Subject to Section 15 of the Payment Terms, your organisation will pay the amounts stated in the invoices submitted by Airbnb. Airbnb is submitting the invoices for amounts to be paid to an FBO account of Airbnb Payments as indicated on the invoice. Such payment remittance information is located on the invoice and is subject to change without notice. Invoiced amounts may include, and may be included in one or more invoices: (i) Airbnb’s service fee for the use of the Airbnb Platform, if applicable; (ii) taxes; and (iii) the amounts owed to the Host stated in the invoice which is collected by Airbnb Payments.
6.5. Termination of Airbnb Invoicing Billing Option. Airbnb may terminate Invoice Billing upon the occurrence of any of the following: (i) if there are any unpaid balances of any outstanding invoices that are more than 30 days past due; (ii) at any time, upon a repeated breach by your organisation of the Airbnb Terms or these Work Terms; (iii) for any reason, upon 30 days’ written notice to your organisation; or (iv) if your organisation fails to pay the invoice amount when due 3 or more times in any 12-month period.
If the Invoice Billing option is terminated, either by your organisation or Airbnb, then the Payment Terms will control. Termination of the Invoice Billing option does not relieve your organisation of its obligation to pay for Work Bookings.
These payment obligations, and those under Section 7 below, shall survive termination until all amounts due and owing to Airbnb have been paid. Your organisation shall pay for all Work Bookings by your organisation’s Professionals who select to use Invoice Billing.
7.1 Unless we agree in writing to the contrary, payments for Work Bookings are governed by the Payments Terms (not these Work Terms).
7.2 If we agree to offer your organisation Invoice Billing for Work Bookings, the following default terms will apply in addition to the Payment Terms and the Invoice Billing Option terms set out in Section 6 above: (i) we will invoice you via email using the Invoicing contact email address you provide to us, in the Invoicing Profile, for that purpose; (ii) we will invoice your organisation following each Work Booking; (iii) payments are due no later than 30 days following receipt of the invoice; (iv) each payment must be accompanied by a separate payment remittance sent to accountsreceiveable@airbnb.com, and each such remittance must include the invoice number and associated payment amounts; (v) payments must be made by bank transfer or ACH; (vi) any amounts past due will accrue interest at a rate equal to the lower of 1.5% per month or the maximum rate allowed by applicable law; and (vii) payments may not be reduced or set off on account of amounts owed by Airbnb or for taxes, imports, duties, withholding or any other charges or amounts imposed by a governmental or fiscal authority or body. Billing cycles may be modified at any time by Airbnb, provided that Airbnb provides 30 days’ prior written notice to your organisation via email. Your organisation is responsible for paying all fees, including any applicable banking fees and/or bank transfer fees, associated with any payment. At Airbnb’s sole discretion, we may offer your organisation alternative payment terms or waive enforcement of a particular term in a given instance; in either case, such variation or waiver must be confirmed by us in writing on reasonable notice to you.
7.3 If we cannot collect payment from one of your Professionals for a Work Booking or related charges, your organisation will be responsible and liable for those unpaid amounts as well as any expenses we incur in collecting those amounts such as reasonable lawyer’s fees.
“Personal Data” means any information about an identified or identifiable person, including any information deemed “personal information” or “personal data” under the privacy or data security laws or regulations in the European Union (such as European Union Regulation (EU) 2016/679), the United Kingdom, Switzerland, any constituent or subsidiary government of any of the foregoing and any other applicable jurisdiction (collectively, “Applicable Privacy Law”).
Our collection and use of Personal Data in connection with access to and use of the Airbnb Platform and Work Programme is described in our Privacy Policy (and is not governed by these Work Terms).
Where we share with your organisation Personal Data or share that data with third parties at the direction of your organisation, your organisation becomes the controller of, and responsible for, that data. As a controller of that Personal Data, your organisation is responsible for complying with, and for ensuring your third-party service providers comply with, obligations under Applicable Privacy Law. Your organisation is responsible and liable for any claims, losses, expenses, costs or damages arising from, or based on, a purported or actual failure of your organisation to comply with applicable privacy or data security laws. Airbnb remains responsible for using and processing Personal Data under its control in compliance with law.
With respect to Personal Data that we provide to your organisation through the Work Programme, your organisation must, and must ensure third parties to whom your organisation makes available Personal Data (e.g. travel management companies, duty of care providers and other third-party service providers): (i) only use and disclose Personal Data to lawfully conduct the activities authorised under Section 1.1; (ii) comply with their obligations under Applicable Privacy Law relating to the use, disclosure, storage or other operations with respect to Personal Data; (iii) notify Airbnb if it determines that it cannot provide the level of protection required under this Section; and (iv) implement and maintain adequate and appropriate administrative, technical and physical measures that protect the security, integrity, confidentiality and availability of Personal Data. If your organisation notifies Airbnb that it cannot provide the required level of protection, Airbnb has the right to terminate these Work Terms without cost or liability, and your organisation must cease its use of the Personal Data or take other reasonable and appropriate steps to remediate the situation as directed by Airbnb.
Your organisation authorises Airbnb to disclose your receipt of Personal Data and the purposes for which Airbnb has provided such Personal Data. In the event that there is, or your organisation reasonably believes that there is, any loss of or any unauthorised or unlawful access to, use of, compromise or disclosure of Personal Data by your organisation, your affiliates and/or your third-party service providers (a “Security Incident”), your organisation must immediately notify Airbnb in writing of the Security Incident and fully cooperate with Airbnb to: (i) investigate, resolve and mitigate the effects of the Security Incident; and (ii) comply with any notification obligations to individuals, clients or regulatory authorities in relation to the Security Incident. Your organisation agrees that unless it is legally required to do so, it shall not notify any individuals, clients or regulatory authorities about a Security Incident without Airbnb’s consent, not to be unreasonably withheld. If Airbnb notifies your organisation that any person identified or identifiable in Personal Data has requested to opt out of disclosure or use of such Personal Data, your organisation must comply with Airbnb’s instructions regarding the cessation of use, disclosure, storage, deletion or other operations with respect to such Personal Data. Your organisation authorises Airbnb to provide the text of this Section to any applicable governmental entity, including the United States Department of Commerce.
Your organisation agrees to provide any assistance reasonably requested by Airbnb for the purpose of Airbnb’s compliance with Applicable Privacy Laws. The obligations contained in this Section survive any termination of these Work Terms for so long as your organisation has custody, control or possession of Personal Data provided by Airbnb.
Your organisation may participate in surveys and provide feedback on Airbnb for Work and the Airbnb Platform (“Feedback”). Any Feedback provided will be the sole and exclusive property of Airbnb and your organisation hereby assigns to Airbnb all right, title and interest in and to any Feedback including without limitation all intellectual property rights therein and, to the extent any such rights may not effectively be assigned, your organisation hereby waives any such rights as against Airbnb, its successors and assigns.
Your organisation and Airbnb each warrants that: (i) it is duly formed, validly existing and in good standing (or local equivalent status) as an entity under the laws and regulations of the jurisdiction of its organisation; (ii) it has the full right, power and authority to agree to these Work Terms and to perform its obligations under them; (iii) the acceptance of these Work Terms has been duly authorised by all necessary organisational action; and (iv) once accepted, these Work Terms will constitute a legal, valid, binding and enforceable obligation.
11.1 We may use your organisation’s name, logo, trademarks, branding elements and other publicly available materials (“Marks”) to identify your organisation in the Work Programme. For example, we may include your organisation’s name and logo in the Dashboard or in email communications to your Professionals. We will not use your organisation’s Marks publicly or with any audience other than your Professionals without your consent.
11.2 Your organisation may use Airbnb’s Marks for the purpose of promoting Airbnb for Work and the Airbnb Platform to your Professionals; provided our Marks are used only in the forms provided, according to our instructions and only as set forth in our Trademark Guidelines. In particular, your organisation may not display or use our Marks for any external purpose (outside your organisation) without our prior written authorisation.
12.1 The agreement set forth in these Work Terms will remain in force until terminated by Airbnb or your organisation. Your organisation may terminate this agreement and its participation in the Work Programme by providing us with notice no later than 30 days prior to the desired effective date of termination. Your organisation must deliver any termination notice to airbnb-for-work@airbnb.com.
12.2 We may terminate this agreement and your organisation’s participation in the Work Programme by providing 30 days’ prior email notice to your organisation (using any email address provided to us) or by delivering or posting 30 days’ prior written notice through the Work Programme.
12.3 Upon any termination of your organisation’s participation in the Work Programme, your organisation agrees to destroy or delete all Airbnb confidential information and Airbnb Marks associated with the Work Programme, if any, that your organisation has in its possession or under its control.
Your organisation may not assign or transfer these Work Terms, whether by operation of law, change of control, merger, asset sale or otherwise, without Airbnb’s prior written consent. Any attempt by your organisation to assign or transfer these Work Terms without such consent, will be null, void and of no effect. Airbnb may assign or transfer these Work Terms, at its sole discretion, without restriction, with 30 days’ prior notice. Subject to the foregoing, these Work Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
These Work Terms do not and are not intended to confer any rights or remedies upon any person other than Airbnb and your organisation.
Any notices or other communications permitted or required hereunder will be in writing. Notices and communications: (i) from Airbnb may be delivered via email (to any address that your organisation provides) or by posting a notice through the Work Programme; and (ii) from your organisation may be delivered via email to airbnb-for-work@airbnb.com. This Section will survive any termination of these Work Terms.
These Work Terms (along with any writings signed by your organisation and Airbnb that expressly refer to these Work Terms) constitute the entire and exclusive understanding and agreement between Airbnb and your organisation regarding the Work Programme, and these Work Terms supersede and replace any and all prior oral or written understandings or agreements pertaining to the Work Programme. In the event of a conflict between these Work Terms and the Terms of Service, Payments Terms of Service or Privacy Policy, the Terms of Service, Payments Terms of Service and/or Privacy Policy will control. This Section does not exclude a party’s liability for prior false, misleading or deceptive statements or misrepresentations, where oral or written. This Section will survive any termination of these Work Terms.
Your organisation warrants that it will comply with all applicable laws, statutes, statutory instruments, regulations, by-laws, rules, ordinances, guidance and codes relating to anti-bribery and anti-corruption, including (but not limited to) the UK Bribery Act 2010 and the United States Foreign Corrupt Practices Act of 1977 (as amended), and shall provide Airbnb with immediate written notice if it, or any Customer Entity, no longer complies with the provisions of this Section. The failure of Airbnb or your organisation to enforce any right or provision of these Work Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorised representative of Airbnb or your organisation. Except as expressly set forth in these Work Terms, the exercise by either party of any of its remedies under these Work Terms will be without prejudice to its other remedies under these Work Terms or otherwise. If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Work Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Work Terms will remain in full force and effect. Nothing in these Works Terms creates or implies an agency relationship, joint venture or partnership between Airbnb and your organisation. This Section will survive any termination of these Work Terms.