What’s expected of guests

We expect our guests to uphold certain standards and be considerate and respectful of their hosts, hosts’ neighbours and any other community members they may meet.

What we don’t allow

• Disrespecting surrounding communities: During their stay, service or experience, guests must respect the surrounding community and its rules. This includes but is not limited to: designated quiet hours, parking locations and hours, number of cars allowed, and proper disposal of rubbish and debris in designated areas.
• Disrespecting the reservation agreement: Guests must abide by the rules set by hosts for each reservation as long as those rules are not inconsistent with Airbnb terms or policies. This includes but is not limited to: check-in and checkout times; start times; number of guests; permissibility of pets, smoking, commercial film/photography or in-home services; and other host rules agreed upon at the time of booking. Guests should also return any keys or equipment as agreed upon by both parties and promptly communicate with the host if issues come up.
• Disrespecting the space: Guests may not leave the place where they stayed or its grounds in a state that requires excessive or deep cleaning or repairs beyond normal wear and tear. Cleaning fees are only meant to cover the cost of standard cleaning between reservations.
• Tampering with security devices: Guests may not disconnect or otherwise obscure any permissible and properly-disclosed security devices.
• Access of personal property other than your own: Any areas clearly designated as off limits, locked, or containing personal or confidential information are off limits to guests.

Learn more about our Community Disturbance Policy and Ground rules for home guests.

We're here to help

If you witness or experience behaviour that goes against our policies, please let us know.