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Experience Host

What happens if my guest cancels their experience booking?

Hosts have the choice between two cancellation policies for your Experiences:

  1. Guests can cancel until 7 days before the Experience start time for a full refund, or within 24 hours of booking as long as the booking is made more than 48 hours before the start time.
  2. Guests can cancel until 24 hours before the Experience start time for a full refund.

The Extenuating Circumstances policy overrides all cancellation policies. If your guest cancels for an approved reason, you won’t receive a payout for that booking.

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