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Cancellations of monthly stays

If a reservation is for 28 nights or more, the long-term cancellation policy applies.

For guests

If you’re a guest, you can check your confirmation email for more details. Learn more about how to change your reservation.

If you change or cancel a monthly stay:

  • Your first payment might be non-refundable, depending on the listing and how far in advance the reservation is made
  • If you cancel after the trip has started, the following month of the reservation is non-refundable
  • Your Host can choose to offer an additional refund

Host approvals

If you’re a Host and your guest wants to change their reservation, you’ll need to approve it if:

  • It’s before the trip, but less than a month before the end date
  • The trip has started, but it’s less than a month before the end date
  • The guest is changing the start date, or extending the reservation

The change may happen automatically if:

  • It's before the trip and the reservation is still 28 nights or longer
    1. The trip has started, but it’s a month or more until the end date
    2. The alteration is initiated by guest
    3. The start date is not changed
    4. The alteration is made with a month notice
    5. The reservation is not to be extended
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