Please refer to this help center article if you are hosting a listing in Japan.
Japan Host Insurance may provide coverage of up to ¥300,000,000 JPY if property or a listing owned by the Host is damaged due to the guest’s stay. It may also provide coverage of up to ¥100,000,000 JPY where the Host incurs liability or expenses in relation to property damage or bodily injury of the guest or third party.
Insurance coverage is limited to Japan. Hosts must be licensed or otherwise permitted to conduct home-sharing business in compliance with applicable law for coverage to apply. Hosts seeking payments under Japan Host Insurance agree to cooperate with Airbnb and the insurance company, including providing documentation of the claimed damage and agreeing to inspections in rare cases when it is necessary.
You can visit the Japan Host Insurance summary page for more details. Japan Host Insurance payments are subject to certain conditions, limitations, and exclusions.
Japan Host Insurance may cover:
Japan Host Insurance doesn't cover:
For Hosts with a damage claim to their personal property and/or their owned listing:
For Hosts who incur liability or other expenses:
In the rare event that a guest or third party gets hurt or their properties are damaged or stolen, and you are legally liable for or incur expenses required to compensate them, you should contact Community Support. After receiving supporting documentation and information, the case will be transferred from Airbnb to a third-party insurance carrier and their third-party claims administrator.
Please be aware that any claim identified as fraudulent will be rejected by the insurer of Japan Host Insurance, Sompo Japan Insurance Inc. Fraudulent claims include, but are not limited to, knowingly providing false information, submitting false documentation, re-submitting duplicative claims or making exaggerated claims. Submitting fraudulent claims is a violation of Airbnb’s Community Policies and also Airbnb’s Terms of Service, which may result in Hosts or their listings being suspended or removed from the platform.
Japan Host Insurance and its benefits are always included at no additional fee. By simply agreeing to list or continuing to list a property on Airbnb, you are automatically covered whenever you host a stay in Japan that is booked on Airbnb.