If you've received an extra payout

What to do if you received an extra payout

There’s nothing you need to do. The amount you were overpaid will be automatically deducted from any future payouts.

When the payouts were sent

Check for any payouts under Completed payouts in your Earnings. Depending on the processing time for the payout method you’re using, keep in mind sometimes payouts arrive on your end on a different date than the date in the Earnings, which is when we sent the payout.

Finding extra payouts in your Host account

Go to your Earnings and then to your Completed payouts. It’s possible that you received 2 or more payouts for the same reason, which may have been sent a few days apart.

Even though payouts are for the same reason, they could be for slightly different amounts. For example:

• Foreign exchange rates change on a daily basis
• Sometimes payouts are grouped together, and you may need to expand a single payout row to review any individual payout line items

Finding deductions related to extra payouts

When we make a deduction to recover the amount you were overpaid, you’ll keep the most recent payout and we’ll automatically deduct the amount overpaid for any other payouts we sent for the same reason—the ones that were sent earlier.

To find the deduction, search for another line item in your Earnings with the same reason code as the payout issued multiple times—except this time, the amount issued will be negative to reflect a deduction.

Deductions will show under Upcoming payouts if they haven’t been made yet, and they’ll show under Completed payouts if the adjustment was already made.

How deductions work

Deductions for extra payouts will be listed as resolution adjustments in your Earnings. Here’s what to know:

• To recover the total amount you were overpaid, deductions may be made to more than one of your future payouts.
• A deduction won't always stand alone as an individual transaction in your Earnings. In some cases, it may be grouped as part of a larger payout—try expanding the row if you can’t find it in your Completed payouts.

If you don’t have upcoming payouts

If you’re not currently expecting upcoming payouts, that’s ok—the deduction will happen automatically whenever your next payout is scheduled, even if it’s not for a while.

Why you received extra payouts

This happened because of a payment processing error we’ve now resolved.