Sometimes hosts, guests, or bookers may need to change or cancel an Airbnb.org reservation. When this happens, it’s important to communicate any changes with everyone involved using the message thread as soon as possible.
The process for changing or canceling an Airbnb.org reservation is the same as for regular Airbnb reservations.
If you need to make a change to an Airbnb.org reservation as a host or a guest, you can submit a trip change request.
If you booked your stay using a grant, you can extend your stay up to the total value of the grant as long as the listing has availability (you can find the value of your grant in the email invitation you received before booking).
You cannot add another payment method to a reservation. If you need to extend your stay but have reached the limit of your grant, you’ll need to book a new stay using a different payment method.
If you need to cancel an Airbnb.org reservation as a host or a guest, it works the same way as a regular Airbnb reservation.
If you’re a host and your Airbnb.org guest cancels their reservation, we’ll notify you and automatically unblock the dates on your calendar so that you can host other guests. If your guest should have canceled but didn’t, cancel the reservation and reach out to our support team for help waiving any fees or other consequences that were applied.
If your guest cancels after they’ve already checked in, they’re required to leave your listing as soon as they cancel.