Adding accessibility features to listings

Disabled parking spot

Feature definition:

There's a private parking spot at least 11 feet (3.35 metres) wide. Or, there is public parking spot designated for a person with disabilities that has clear signage or markings.

Photo criteria:

• For public parking spots, show signage or markings to indicate it's reserved for people with disabilities
  
• For private parking spots or driveways, take the photo from a distance to show the space is 11 feet (3.35 metres) or wider

Lit path to the guest entrance

Feature definition:

The footpath or pavement that leads to the guest entrance is well lit at night.

Photo criteria:

• Clearly show all light sources that illuminate the path to the guest entrance
  
• Don't include sources of light from inside the listing
  
• Make sure the photo shows where the lights are in relation to the path

Step-free access

Feature definition:

There are no steps, stairs or kerbs on the entire path from a guest's arrival to the listing entrance. For some listings like apartments, this includes all exterior pathways, hallways, elevators or anything else a guest will encounter on the way to the home. Any door thresholds or pathway obstacles must be less than 2 inches (5 cm) high.

Photo criteria:

• Before you take photos, open all the doors and gates along the entire path through the listing entrance to show there are no steps or barriers
• Start taking photos where guests arrive or park and then every 10 feet (3 metres) thereafter along the path to the entrance
• Take a separate photo of the guest entrance from outside with the door open to capture the entire threshold—a distance of 8 feet (2.4 metres) from the entrance is ideal

• If access is step-free with portable or threshold ramps, make sure they are in place

Ceiling or mobile hoist

Feature definition:

There's a device specifically designed to lift someone in and out of a wheelchair. It's either fixed to the ceiling or freestanding.

Photo criteria:

• The hoist must be specifically designed to lift someone in and out of a wheelchair

• Clearly show the hoist and its location in the bedroom or bathroom in your photo

Swimming pool or hot tub hoist

Feature definition:

There's a specifically designed device that can lift someone in and out of the swimming pool or hot tub.

Photo criteria:

• The hoist must be specifically designed to lift someone in and out of the swimming pool or hot tub

• Clearly show the hoist and its location near the swimming pool or hot tub
  

Guest entrance wider than 32 inches (81 cm)

Feature definition:

The guest entryway is at least 32 inches (81 centimetres) wide.

Photo criteria:

• Place a tape measure in the open doorway between the two narrowest points of the frame

• Take one photo that shows the entire measuring tape within the doorframe

• Take a second photo of the tape measure with the units of measurement in clear view

Step-free access to rooms 

(feature is available to all room types)

Feature definition:

The room is on the ground floor or accessible by a lift or ramp, and there are no stairs, steps or thresholds higher than 2 inches (5 centimetres) between the guest entrance and the room.

Photo criteria:

• Before taking photos, make sure the room is on the ground floor or accessible by a lift or ramp

• Tilt the camera down to capture the entire threshold of the entrance

• Make sure the door is open and position the camera outside of the room looking in

Room entrance wider than 32 inches (81 cm)

(feature is available to all room types)

Feature definition:

The entrance or doorway to the room is at least 32 inches (81 cm) wide.

Photo criteria:

• Include a measuring tape or ruler placed on the inside of the door frame with both ends visible and the numbers clearly shown. The door should be open as far as possible.

Step-free shower

Feature definition:

There are no steps or obstacles to get into the shower. Thresholds or waterguards should be lower than 1 inch (2.5 centimetres).

Photo criteria:

• Show the entire shower, including where the shower meets the bathroom floor.

Shower or bath chair

Feature definition:

There's a seat, like a chair or bench, in the shower or bath that's either fixed to the wall or freestanding. The seat must be specifically designed for guests with limited mobility.

Photo criteria:

• Show the entire seat inside the shower or bath.

Fixed grab rail for shower

Feature definition:

The shower has at least one grab rail that’s bolted or firmly attached to the wall and can fully bear weight. It can't be a towel rack, and it can't be suction-mounted or temporary.

Photo criteria:

• Show the entire shower and provide a clear view of the grab rail and its location in the shower.

Fixed grab rails for toilet

Feature definition:

The area surrounding the toilet has at least one grab rail that’s bolted or firmly attached to the wall and can fully bear weight. It can't be a towel rack, and it can't be suction-mounted or temporary.

Photo criteria:

• Provide a clear view of the grab rail and its location near the toilet.