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How a Host cancels a booking

Airbnb guests look forward to their trips, but we understand there are times when you may need to cancel. When you do, we recommend you also send your guest a message as soon as possible.

To cancel a reservation:

  1. Click Today >Reservations 
  2. Select the reservation you want to cancel and click Details
  3. Click Cancel reservation
  4. Select your answers to the questions that follow, and click Next
  5. Review and click Cancel reservation

You may not be able to cancel active reservations or those for which check-in is scheduled to occur within 24 hours. In those cases, you’ll need to contact us.

Cancellation penalties

Cancelling a guest's reservation can have serious implications for their trip, so we may apply penalties if the cancellation does not meet certain extenuating circumstances.

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