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Your payout if a guest cancels

Sometimes things don’t go according to plan.

If your guest cancels (either before or during a trip), they’ll be automatically refunded according to your cancellation policy.

If your guest is owed a refund, that amount is deducted from future payouts until the full amount is collected. To find your updated payout amount, go to your Transaction History.

If needed, you can give your guests an additional refund.

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