We care about the safety of our hosts and their guests. That’s why we’re careful when it comes to how everyone communicates with each other.
We may review or analyze your messages on Airbnb for safety, support, and to provide and improve our services, as we describe in our Privacy Policy. This includes:
Communicating or paying outside of Airbnb can put you at risk, so one of the main reasons we analyze messages is to help protect against online fraud. That’s why it’s so important that you communicate only through the Airbnb message thread.
By communicating and booking directly on Airbnb, you’ll have access to our secure payments platform, 24/7 customer support, and Host Damage Protection if you’re a host.
Sometimes our system may block messages from being sent. We may also suggest or require text to be removed from messages in certain circumstances, such as when our systems detect words or numbers that include contact information, references to other sites, external links, or content that violates our non-discrimination policy or our off-platform and fee transparency policy.
We are a community built on trust. A fundamental part of earning that trust means being clear about how we use your information and protecting your human right to privacy. We never review, scan, or analyze your messaging communications to send you third-party marketing messages, and we don’t sell reviews or analyses of these communications.
You can also contact us to exercise your rights over how we process your message data, including for certain AI features.