Last month, we launched a global Host campaign, Made possible by Hosts, to celebrate the magic you create and drive more guests to you in the future. Check out one of those videos featuring, The Dune House, hosted by Geanelle in Peterborough, VIC.

When travel returns, it’ll be different. We’ve been conducting surveys, and we’re optimistic about the future of travel. We want you to feel prepared for when things open back up, so we’re sharing some of our insights with you.

I’m excited to announce that we’ll be extending Superhost status through 2021 for Superhosts who continue to meet response rate and overall rating criteria.

These changes will apply to the next three Superhost assessments, happening in April, July, and October of 2021. This means that if you’re a current Superhost, we’ll extend your status through December 31, 2021 as long as you continue to uphold at least a 90 percent response rate and a 4.8 overall rating.

In a recent analysis, we have identified 3 pain-points that Professional Hosts across Australia & New Zealand encounter.

These include:

• Resolution Claims
• Cancellations & Refunds
• Payments & Payouts

You can click on any of the above points to view the answers to your most frequently asked questions.

As the pandemic continues, it’s important that we all do our part to help protect one another from COVID-19. With this in mind, we’re launching safety practices that everyone in the Airbnb community must follow. For hosts, this means wearing a mask, practicing social distancing, and following Airbnb’s 5-step enhanced cleaning process.

On our end, we’ll give you access to tools and resources you'll need to uphold these standards, which you can find in the cleaning section of your Performance tab.

If you haven't done so already, you can review and agree to our enhanced cleaning policy here

Thanks for being our partner, and for everything you do to support the Airbnb community.

From November 1st 2020, we have made Simplified Pricing mandatory for all software-connected hosts on Airbnb in Australia and New Zealand.

We’re making a bigger commitment to quality stays when it comes to ensuring guests’ expectations for accuracy, cleanliness, and hospitality.

If you have a listing that has been deactivated due to a quality issue, you can learn more about eligibility for the appeals process in the ​Help Center​.

You can review what’s expected of you as a host in our ​hospitality guidelines.