Hmm, a very interesting review. After reading your review, I wonder if you are in fact writing about another place. You claim that we did not respond to phone calls. You were fully aware days, if not weeks before your arrival that we were traveling. As we were traveling in the Indian Ocean, many areas we traveled, we had no phone service at all, hence not getting any calls from you. You claim you were freezing. Very unlikely, as freezing is 32 degrees F. You, as you claim were 20 degrees above that. We have zero propane heaters in said cottage. Therefore, it is impossible to have a broken one. Once again, you could not be speaking of our cottage as we have 5 extra blankets, (3 are heavy blankets). Also, in addition to the 5 blankets an electric blanket, making a total of 6. Road noise, airplane noice??? Where were you? Really, I ask were were you? In 20 + years of having guests in our cottage I believe we have zero complaints about such noise. Another inaccuracy in your comments is the mildew. None exsists as per the report from a home inspector. As I wrote in the review of you, if you were indeed cold, you had 3 options as I see it. 1. closed the window; 2. turned on the heaters, (4 of them), 3. used the extra blankets. Most certainly, numbers 2 and 3 would have kept you very warm. If indeed you stayed only 12 hours, and maybe it was in our cottage?, then you missed out in staying in a very nice cottage, with biodynamicly grown food and pastured eggs.