Sometimes planes or buses arrive late which is why I ask all my guests to please call me once they arrive in La Paz because I live 20 to 30 minutes away; almost all my guests have no trouble doing so, and if they don´t call they text me. In this case I accepted their demand (otherwise they would have cancelled their reservation) to be at the apt. at the hour they said they would arrive, which was late at night, risking a long wait (it has happened to me before).
The location is one of the best features of my place, the best score I get from guests is regarding the location, it is in a residential neighborhood with lots of great places to eat, shop, a supermarket around the corner as well as pharmacies to name the most important features, yet close to the center of town; I never state that the apt. is right in the center of town. From their comment it is possible to see that these guests are not really objective about what they say.
I asked them to tell me if they had issues with anything at all; they never did.
If I had known how churlish they would turn out to be I would have cancelled their reservation.
By the way, they left my place reeking of garlic.