The guest wanted to stay on the last day the whole day. As I had to inform him that on this day I already had to host new guests and that it was not possible to stay longer then till 11 am, he was very angry and wrote all these lies. Linen and towels are always washed and ironed in a laundry and are totally clean as well as floors and all things in the kitchen. You can see that before these guests the other guests gave a totally good voting. The houserules are no check in before 2 pm, no check out later then 11 am, if somebody dislikes this, he knows it before booking and can book another apartment. Check in: my coworker stood there eexactly at the wanted time in front of the house, the guests didnt go there. The gas heating is working all the time, there was no problem about that before and no problem after theses guests.