Check-in time is 3PM - 1AM (next day)
Check out by 11AM
The lovely pictures of the apartment on the profile are just that, pictures! The apartment is appalling and bears no semblance to the pictures posted on the profile. I'll unpack the details below but should first mention that we were made to wait for the host to check us in an ho…
Response from Valencia Luxury:
Hi Sandra, as you can see in our calendar we have a lot of reservations in this big and lovely apartment. Always is in perfect conditions, please do not lie, because your request was that you need the cleaners again in your apartment for ONLY cleaning the carpets.... You spent all your stay in the apartment, for that reason the apartment is in perfect conditions. The washer, the fridge and all is working well. I hope that in the future you will write a more realistic evaluations because the rest that are you talking about is not true. Best wishes, Valencia Luxury
Nice place, but not luxury. 1) Electricity When we arrived, there was no electricity in the apartment, so we had to eat outside (and spent money we already spent on the apartment)… 2) Gas in kitchen When there was electricity and light, we found out that there was no li…
Response from Valencia Luxury:
We feel very disapointed to read something that is actually not true and think that some points might be very misleading for our future guests. We as a company feel very unhappy and would like to avoid in future the guests like Stephan. We did all the possible from our part to make arrangements and complete all your requests immediately, we sent even our manager to check all the problems, our company has different departments for each section, 24 hours client´s assistance, medical care, maintanance. As we informed before there was electricity break in whole street, not only in our apartment and there is something ourseleves cannot resolve and as we were informed it was resolved in a short while. Anyway, the maintanance went to the apartment immediately as well to double check the situation and there was electricity immediately and problems with a heater resolved. We have never had any complains for Internet connection, it works perfectly for client´s everyday use, we did even not charge and provide free Internet, though there is a cost for it. We did provide always either gas lighter or matches, that were perfectly in your apartment, it is the first time that someone considers the matches dangerous, they are perfectly safe as any other matches that exist. As I said, we feel very unhappy with all these comments that are simply not true and give our company in a light that is not.
Valencia Luxury is the company that manage over 100 apartments in Valencia, Barcelona, Ibiza, Javea and Altea. Our apartments are luxurious, very nice designed, they vary in size (from 1 bedroom en suite apartments till 6 bedrooms triplexes) and can be combined if necessary to ac…
Languages: English, Español
Response rate: 100%
Response time: within an hour
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