To address each point in turn...
* The kitchen bins should have been emptied and I can only imagine that my normally fabulous cleaner unfortunately forgot on this occasion. Apologies were offered as soon as I was informed of this.
* The laundry basket (with a closed lid) is for storing dirty linens and towels and, since I was away (and there had been guests prior to Andrea's arrival), there unfortunately wasn't much I could do about this. However I'm a little uncertain as to why this would have been an issue.
* The fridge did contain some in-date staples such as sauces, bread etc which I always leave in as I would assume they'd be useful to guests.
* My listings indicate that I have a pet and I wasn't informed of any allergy issues prior to Andrea's arrival. My dog, a whippet, is one of very few breeds which is recognised as not having an odour, so I'd be very surprised if there was indeed a smell from him. No previous guests had mentioned it, and he hadn’t been in the apartment for 15days before Andrea arrived.
* The bathroom sink is in fact included in pictures 18 and 19 of my listing and is something that guests often specifically pick out as admiring.
* Oven interiors are notoriously difficult to clean but mine had been done very recently, so I'm again surprised if this had been significantly dirtied by the few guests who had stayed just before Andrea. I have however taken this on board and will ask my cleaner to do an additional clean after each exiting guest.
* It sounds as though Andrea had expected me to remove every trace of my life from the apartment before renting it - it is my home, not a hotel. The premise of Airbnb, as I've always understood it, is to enjoy somebody's home with all of it's unique aspects. For an empty space- devoid of books, ornaments, clothes etc - the sensible option would perhaps be a hotel.
* At under £550 for 7nights for 4 people (around £19.50 per person per night) I can’t imagine what better value could be found for somewhere so close to central London. By comparison, the nearest youth hostel offers a bunk bed in a shared room of 16 for £25 per night.
* All of the photos were taken by an Airbnb photographer, so this is perhaps something that Andrea might like to address directly with Airbnb; as such I’m not sure in what way they might be deemed misleading.
* If Andrea had brought any of her issues to mine (or Airbnb’s) attention then there may have been things that could have been said or done to resolve any matters – simply stating “though I didn't complain while we were there as we had nowhere else to go” seems a very odd response.