It clearly states in the ad there are 100 steps and we even have photos.
agreed there were some problems while you stayed and we did everything humanly possible to fix them. it's a house, not a hotel and I'm sorry you could not get into the adventure of staying on an island and doing a little exercise. I assure you would not find such a well-presented house in Ibiza for under 10,000 euros a week and as you will see from the mountain of great reviews you are my only guest that has ever been so unsatisfied.
its such a shame you focused so much on the problems and details instead of relaxing and enjoying yourselves.
I was totally prepared to put you up in a hotel or move you, but after asking what you'd like me to do, I guessed you preferred to stay. it's a shame as it felt as if you preferred to complain than act and find a solution.