Hi Alexa it is quite sad to read your words since you are so good in writing but not to communicate or a simple message during the holiday through Airbnb.
Through your words I can read and understand your frustration sure you were very stressed after you forgot your passport in Ester's house at Atrani in Amalfi Coast.
Alexa you forgot to mention you had booked the holiday last minute when you were already in a rush on the ferry from Amalfi (Short ride fourty-five minutes) I felt obliged since as for your communication you haven't got any other place to book and I assisted you with your last minute request, probably a fault on my side.
If you were communicating more even with a sms during the holiday I was able make you happy with soft towels and with other simple requests.
I can confirm to you that the shower is a standard size for ONE person at any one time.
Alexa by the way if it was so uncomfortable why instead to stay and writing such a review, you didn't complain to me or ask for a reimbursement during your holiday, I would have been more than happy to assist you, as I always do with any guest and you can check my reviews for any of the properties I have in AIRBNB.
Regarding the soft or hard mattress this is a personal choice. It does not mean if the mattress is thick and hard must be uncomfortable. Most of the time hard means quality and not cheap, especially for one who suffers with back problems! So I can believe you prefer a soft mattress and not a high and thick one.
As you know the house is nice and for the price you have offered, I accepted and you have paid for sure you have got a good deal for your money, Alexa I must let you understand and be aware that a hotel in Capri with only TWO stars and not in the centre of the island will charge you more than US 280/- per night.
Feel free to contact me even by email in case you have complaints.