Thank you for booking my villa and for your comments, we do welcome constructive feedback on how we can improve the villa product and service experience of our guests. Please allow me to respond.
First, apologies once again regarding the cubby house. There was huge tropical storm in Bali just prior to your arrival. The cubby house was damaged and a warning sign blocking off the entrance was installed which somehow was removed. The cubby house is in the process of being repaired.
There is a dog located with security at the front gate which is located 60 metres away from the main entrance to the villa estate. It is very separate to the villa. The dog has been well trained and absolutely does not enter the actual villa grounds and to say so is simply not true. It is not violent and was simply barking sometimes which dogs do.
The chef receives fantastic reviews about his food as previous guest groups constantly comment on both here on the Airbnb listing and on other platforms. You are allowed a Finns pass for each guest at the villa. There was a mix up one day when 3 extra passes were left on reception so all your group would have a pass which you were not made aware of. Sincere apologies for this, the Finns Cards system usually works seamlessly and smoothly.
There is a very good staff team at this full service villa – household staff, full time chef, full time driver, etc. My Villas Manager Hery also met with you and was available by phone/ (Hidden by Airbnb) as communicated to you. I was travelling overseas during your stay but I’d emailed you previously prior to your arrival of Hery and Evvi’s details and that they would be your main contacts while at the villa.
Finally, regarding the refund of your last 2 nights, we both agreed this was for the best and I contacted Airbnb to request that they refunded you. Fortunately, the vast majority of guest groups staying across my Bali villas have a great stay and leave great, positive reviews and believe the villa to be great value for money. I’d also urge any potential future clients to read the recent reviews under this villa listing.