14 guests5 bedrooms6 beds6 baths
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The garden and pool were beautiful. It made for a nice place to chillout and relax - especially over nyepi day. The house was big and comfortable, though could use maintenance in some areas such as the bathrooms and kitchen. Could do with a bigger TV as well. Free car and driver…
Response from Craig:
Thank you for staying at my villa, it was a pleasure to host you and your group. I'm so glad that you really liked the villa and its amenities. I've replaced the TV with a larger one. Food and drinks are supplied at cost with receipts supplied unlike many other large villas which marked up 20% to 30% so it is very cost effective way of eating and drinking outside of the daily breakfasts included in the villa rate. The chef picked up the alcohol from the nearest store as opposed to the cheapest place as he though you wanted it quickly. The local store is a little more money for food and drink items than the supermarket located much further away. I've also do some maintenance in between guest group stays recently and will be doing some more next week too with 4 days blocked out of my calendar. I very much look forward to hosting you again in the future on the beautiful island of Bali in one of my villas. Very best wishes Craig
We are a family with four kids so we were disappointed that the cubby house was broken and not in use, when the photos in the ad showed it looking functional. Some people won’t mind but one of my kids are afraid of dogs and two large, fierce dogs roam freely in the garden to go t…
Response from Craig:
Thank you for booking my villa and for your comments, we do welcome constructive feedback on how we can improve the villa product and service experience of our guests. Please allow me to respond. First, apologies once again regarding the cubby house. There was huge tropical storm in Bali just prior to your arrival. The cubby house was damaged and a warning sign blocking off the entrance was installed which somehow was removed. The cubby house is in the process of being repaired. There is a dog located with security at the front gate which is located 60 metres away from the main entrance to the villa estate. It is very separate to the villa. The dog has been well trained and absolutely does not enter the actual villa grounds and to say so is simply not true. It is not violent and was simply barking sometimes which dogs do. The chef receives fantastic reviews about his food as previous guest groups constantly comment on both here on the Airbnb listing and on other platforms. You are allowed a Finns pass for each guest at the villa. There was a mix up one day when 3 extra passes were left on reception so all your group would have a pass which you were not made aware of. Sincere apologies for this, the Finns Cards system usually works seamlessly and smoothly. There is a very good staff team at this full service villa – household staff, full time chef, full time driver, etc. My Villas Manager Hery also met with you and was available by phone/ (Hidden by Airbnb) as communicated to you. I was travelling overseas during your stay but I’d emailed you previously prior to your arrival of Hery and Evvi’s details and that they would be your main contacts while at the villa. Finally, regarding the refund of your last 2 nights, we both agreed this was for the best and I contacted Airbnb to request that they refunded you. Fortunately, the vast majority of guest groups staying across my Bali villas have a great stay and leave great, positive reviews and believe the villa to be great value for money. I’d also urge any potential future clients to read the recent reviews under this villa listing. Kind regards Craig
I can highly recommend Craig's Villa at Canggu. The staff were amazing and just couldn't do enough for us, the rooms were clean, extra roomy, had all the essentials, and the added bonus of a driver, the massages, Finns club membership and our own chef was such a surprise and bonu…
I've been living in Bali since 2005 and fell in love with this paradise island and its wonderful people when travelling around the world in 2004. Villa Kaira, my flagship villa, was completed in 2009 as a family home on the shores of the Indian Ocean and is named after my beautif…
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