Mai Ly is not saying the thruth, we have an iron for everybody in the Public area in the big living room!! They could check out one hour later, at 12, but we had other airbnb guest for the same day in the afternoon and our maid who cleans the room works only in the morning! Everybody can leave the bags here untill evening, but after 12 noon we have to clean the room. Ther room has 2 pillows on the bed and 3 aditional pillows, so in total they had 5 pillows! (never asked me). It is not true that I never was there, as I am living and have my office in the 2. floor and after a small talk with the couple (30 minutes) I told them that I am upstairs just in case they have any questions. We also give our airbnb friends a lot of helpfull informations. Mai-Ly asked me also how to buy properties in Costa Rica and I gave her a brochure free, with houses for sales. Mai-Ly did not write anything about this. we do not want them again in our home, you are NOT welcome. Have a safe trip.