I’m glad you say my room was clean and comfortable and so the facilities because that is what I offer and that is what you paid for. Other things like transfer are not included in the room rate so you are free to decide if you want them or not. My check in time is between 5 and 8 pm. You came 3 hours late your flight was scheduled at 10.20 pm but it was delayed so you met me outside airport after 11pm. I was there waiting for you and you accepted my transfer service for 20€ (standard price for everyone) before you came so you already knew the price. During the night I normally ask 5 € more but I did not with you. Please Note that a taxi can be 30/40 € in the night from Airport. You could take also Busses to reach my place and I clear explained that on my airbnb room page and also to you before you came but you decided for my transfer. So what is your problem? I made you a normally check in here even if it was passed midnight and other guests were sleeping. I showed you room, balcony, bathroom and Kitchen and explained you rules for breakfast and house. I gave you Touristic Information and City map, Circumvesuviana train map, Underground map and Time tables. I suggest you to visit Vesuvio, Herculaneum and MAV museum, the nearest places you could reach in few hours (you had to stay at airport at 5pm). You came here without any plan I could give you advices but it was your holiday. You write I only stayed 11:00 pm one night through 4:00 pm the next day. You wrong 2 times, first at 11pm I was still waiting for you outside the Airport second if you pay one night the day after you have to leave at 11am not at 4pm you leaved 6 hours later without pay anything. Also you paid 34 € for the biggest room that normally cost 60/75 € and leaved luggages for free. I have to say you were here just because you won a ticket to Rome but the condition was to spend just one night in Naples... What's the problem if I kindly remember you the check-out time If I understood you're not taking care of that? I also had a new check in at 5pm for the same rooms. Also english is not my language so maybe I repeat because I’m not sure I said that correctly. It was also hard to me understand your slang I tried to make that clear to you but you kept talking like that. I told you I had just received very bad news about my mum health but you did not care about it. I think you are asking a little much.
Yes I have a B&B but… I’m still a human being.