5 guests2 bedrooms5 beds1 bath
Great check-in experience
100% of recent guests gave this home’s check-in process a 5-star rating.
Comfortable apartment in the Historical Centre of Venice, Sestiere Castello, close the Basilica di San Pietro and few minutes from the Biennale and Via Garibaldi, the heart of the city!
Laptop friendly workspace
3 single beds
2 single beds
No parties or events
Check-in time is 3PM - 7PM
Check out by 10AM
This home is extremely far away from the center of Venice. You need a water bus to get to the area. The host asks you to go to their office and from there they take you to the Airbnb, but my group and I found it extremely hard to find the office (it’s in an alley). When we found …
Response from Piero & Silvia:
Hi Brenda, thank you for your feedback. The apartment is located in an authentic area of Venice, where guests can see the real Venice, where the residents still live and work, and our guests are happy to experience this side of the city. Those who choose to stay in Castello are travellers who seek an unique way to visit the city. It is a shame that your party arrived late in the afternoon and stayed one night only so you did not have the necessary time to see anything or feel the difference. Perhaps you should have chosen an accomodation near the station considering your late arrival and one night stay. On top of that we must highlight that you were extremely unlucky to have come to Venice during the public transport strike therefore you had to walk from Rialto all the way to our area with your heavy luggage in the cold. Usually our guests reach our area with the waterbus all the way to our nearest stop. Surely this affected your experience but we have no fault on that. We also must stress that you were not all the time reachable by whatsup/sms and because of the strike we specifically asked you to keep us informed on your movements. We still have our whatsup conversation saved where we told you to reach the COOP supermarket with red curtain and wait for me there, however, you have read our message, did not reply. Then we suddenly found you outside our office. Not sure why, as we wrote you to meet us at the supermarket which was on the way to the actual apartment. Regarding your comments to the bathroom being small, unfortunately the apartments in Venice are for the majority small in size, therefore the bathroom is in line with the regular size you would find in the typical venetian dwellings. In any case, we have many apartments which are all different one and other, so we hope to welcome you again in Venice and hope to make you change your mind. Thank you and regards, Silvia & Piero
Piero and Silvia were great! We got lost while trying to reach their place, and were late so we contacted them and they reached us in 10 minutes and got us to their apartament. Apartament is nice, clean and in the quiet area, very close to the Arsenale, Giardini and Piazza San Ma…
The place was quite out of the way for us and we had quite a few luggages so we had to lugged everything for quite a while before reaching our place. We couldn't make it in time for the 8pm slot so the host tried to arrange another person to come bring us to the apartment which I…
Ciao, siamo Piero e Silvia, e siamo i proprietari del Bed and Breakfast, saremo lieti di ospitarvi e darvi consigli e suggerimenti per rendere indimenticabile la vostra vacanza nella splendida Venezia .
Response rate: 100%
Response time: within an hour
Always communicate through AirbnbTo protect your payment, never transfer money or communicate outside of the Airbnb website or app.