Great check-in experience100% of recent guests gave this home’s check-in process a 5-star rating.
Sparkling clean4 recent guests have said that this home was sparkling clean.
The apartment of modern design, equipped with every comfort it is situated in the heart of the Historical Center in Syracuse,the island of Ortigia, on VIA DEI MILLE, one of the most prestigious and elegant of the city.
Laptop friendly workspace
Check-in is anytime after 3PM
Check out by 10AM
We stayed at Antonio's for 10 days. This was our 9th Air BnB in 12weeks and We did not get off to a great start. The brief from his staff did not cover things like 'turning on the hot water' via an unmarked light switch! And unlike all our previous BnB's -no written info! The ap…
Response from Antonio:
negative experience i usually love austrial travellers....this time i did a mystake These nice persons, upon their arrival, had very unpleasant attitudes They incorrectly tampered with the button for hot water, and instead to call or write with education, for help, they sent aggressive and abrupt message for the inconvenient that themselved had caused and that could be solved in one second call. After 1st night and after reading that "nice message" i moved to the apartment , to understand the problems , the woman apologized for the first day attitude and asked me to understand explaining that she had just received bad personal news. I called the man to repair the problem of the shower, we fixed it IMMEDIATELY, in a couple of hours,not more.... not in 3 days as this nice person wrote. the apartment , as you can see from the several reviews,is equipped of everything....false information from "particular guests"
Out stay at Mille's house was overall excellent - the apartment is incredibly large, stylish and functional, and the bathtub next to the bedroom was a wonderful relaxing way to end a night! We had some difficulty with check-in, where Antonio did not indicate at what time or who w…
Response from Antonio:
Dear Robert, thanks for your review, let me add only a couple of things: 1) I think you know that the meeting point was at the apartment , infact Manuela met you there 2)I'd like to underline that when you write "shortly after" , it means less than 5 minutes! (you informed us that you thought to arrive at the bus station at 4:30 pm, then you were very fast from the bus station to the apartment, so you arrived earlier than Manuela (of our staff), that apologized because of those 5 minutes 3) you came without a working phone, if you consider intolerable and alarming a delay of 5 minutes , maybe , it might be helpful to make sure you have a working phone to be able to quickly contact an owner , and at the same time , to be easily contacted ;) 4)regarding the shower, it could be nice and useful informing us immediately or in any case during your stay, about that problem (the guests live the house and only if guests inform us about any problem so that we can solve it) , so that the next guests could find everything working right! For the rest you were very nice guests, thanks for all Antonio
This property is in a great location and is walking distance to all the attractions. Francesca, who welcomed us on our arrival, gave a full list of all the sights and best restaurants, bars etc. We went to most of her recommendations rather than those in guide books as they were …
ORTIGIAVACANZE offers: -4 apartments in the most elegant and prestigious part of Ortigia, Siracusa’s historical centre: Theatre house, Archimedes' Suite, Duomo's Apartment and Mille's House -2 villas in the seaside resort Isola: Sunny House (with swimming pool) and White Le…
Response rate: 100%
Response time: within a few hours
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