This is unfortunate, and I hope future guests will view our other hundred reviews to see how we truly treat our clients. I will respond briefly to point out the truths and untruths of this review. 1-When I accidentally charged this group a ridiculously low rate, I asked the guest once if they would honor the correct rate. When they declined I didn't mention it again, I'm not sure how this "made her feel bad." 2-We stock enough paper amenities for a 3 day stay or to get a 1 week stay started, this is stated in our FAQs that is emailed 14 days prior so every guest knows what to expect. We list off exactly what products are stocked in each home. Most importantly 3-This guest was one of the dirtiest guests we've had in a while. We would not have them back again. The carpet stains and stains on the new couch were shocking when we walked in. This guest took zero responsibility. And if she would have asked, Airbnb requires hosts to claim damage before the next guest checks in. I did not have a quote for the extra cleaning yet, but I had to "request" the damage deposit asap, prior to the next guest checking in. I explained that to the guest and said that I had to assume the stains would not come out to cover myself. Not even a "sorry" for the amount of damages. Zero ownership of her actions.