Thanks Chris for your review. Every story has two sides and Your side was quite not 100% true. We do strive to have the smoothest stays for our guests and feel bad this problem has come up. First of all, The water was dripping due to the rubber inside was loosen and it was fix within 1 hr. My father rushed to help but still wasn't enough. My father on other hand, is far from native English speaker so communication is never perfect. We did tried our best to get this thing done right away but you set your mind to leave. To be fair and honest, you were pretty uptight the whole time about every little single things in our place. You claimed you didn't have good sleep due to the street noise. Chris, my condo is about 150 meter from the main road and you were on the 6th floor and you could hear cats really? The condo is no pet allowed. I have hosted almost a thousand guests from all over the world and I also host some elderly couples many times just like yours. I truly admit we have some challenging guest once in a while but most of the time we have wonderful guests who you would like them to return. In this case, I feel sorry that you were not happy with our place but hope you found the perfect place that fit your need. Please Relax and cut us hosts some slack.