Self check-inEasily check yourself in with the lockbox.
Casa Estrella is a fantastic vacation rental located in the beachfront complex known as Villa del Palmar (House of Palms), on the coveted North side of the river in the village of Sayulita. Beautifully designed with three bedroom suites.
Free parking on premises
Not suitable for pets
No parties or events
Check-in is anytime after 3PM
Check out by 10AM
Self check-in with lockbox
Good communication, however there were severe plumbing issues that could not be addressed while we stayed, as it seemed to involve internal damage to the sewage system- i.e. Raw sweage/black mold odor localized to one of the master bedrooms. We had other friends staying close to …
Response from June And David:
The town of Sayulita was limping along with one water pump instead of two at the height of high season. Casa estrella was one of the home affected. We did everything we could to mitigate the situation. Traveling in smaller villages/ towns in Mexico can sometimes entail interruptions in the daily luxuries that most of us take for granted. Either housekeeping or David checked in with you or one of your guests regarding the situation each day. It seemed to us that the house was full with all of the members of your group. You repeatedly assured us that things were "OK" and that the water pressure would improve after we made attempts and then it would lose pressure again.. We would have offered you a refund prior to your departure had we sensed that you were as disappointed as you are but instead we offered a discounted stay next round.. and left you a few bottles of wine. I'm sorry that you felt a need to write a review that we feel is inaccurate. There is not a black mold or raw sewage issue Emily. There was an on and off again water pressure problem. I'm so sorry that we did not have vacancy at another home to upgrade you into and that your stay was not up to par. Please be our guests again with the offered discount that was sent to you and let us spoil you silly.
We spent a week at this beautiful house. It was extremely clean, and the sheets, blankets, towels, etc. we're all of great quality. We also really liked the Villas del Palmar complex that the house was located in--great pool for the kids and grownups, and we met so many friendly …
June And David is a SuperhostSuperhosts are experienced, highly rated hosts who are committed to providing great stays for guests.
We are both designers who love creating beautiful spaces and cooking- come join us and have a great place to stay in a super nice home on the beach!
Response rate: 100%
Response time: within an hour
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