Hi Siobhan, I am sorry your stay was overshadowed by the feelings you mention. but I think you may have misread the communications around check-in as not being welcome.. the reality was far from the case. I was delighted to host you both and to welcome you both to my home. You made a booking request on Friday morning; I replied in the early afternoon, confirming your booking. I asked what time would you plan to arrive.. You stated you would be arriving and checking in around 2.00pm. However, on the Airbnb site, the check-in time is clearly stated as being between 5 and 7 pm. (Most guests like to arrive around that time, preferring to spend the day exploring or making the most of the day.) I replied, as gently as I could indicating that a 2 pm check-in wouldn't suit and was outside the 5-7pm stated on the site. Normally, I would be very flexible and would be happy to accommodate guests if there is a need to check-in early.. eg to head to a wedding in the afternoon), but that I had already been committed to attend and sing at an event that afternoon, which could last until 5 or perhaps 6pm. I asked if ye would be able to arrive at 6pm. You replied, "We didn’t see that Check in was so late - we assumed it was a normal check in time of 12-3..." and added, "We wanted to head out to dinner at about 6:30/7, so even 5 at the latest, we would really appreciate. Thanks.." I replied by Airbnb message that, ( to accommodate to and facilitate your plans) I would be at the house around 5.. cutting short my attendance at the event..
Again you replied.. "Check in close to 5 would be good- let us know when you will be there and we’ll make our way over".. I arrived at the house at 5pm, saw your message and contacted you to let you know I was here. Ye arrived shortly afterwards.
On arrival, I told you that any other time, I would have been able to be flexible and change the check-in time, but that this afternoon that was not possible. You both indicated that this was fine. and ye commented yourselves that you hadn't read the site check-in time. and that ye had booked "quite late".
It was your decision not to eat in town, as restaurants were full by the time ye went to check. I cannot be held responsible, nor is check-in time responsible, for that situation.. You asked just before arrival, to use the kitchen facilities that evening, because ye found yourself without a restaurant ; I informed you of the information that is on the site, which specifically states that kitchen facilities may be available on request at the time of booking, and that there is normally an additional charge. I also said that I had already started to cook my own evening meal, but that if you could wait till 8pm, and if ye were ok with the additional cost, that I was happy for you to use the kitchen.. On arrival, ye acknowledged that ye hadn't seen this information on the site. You wondered was the fee negotiable. To be flexible, I waived the fee without hesitation, and ye expressed your appreciation of that flexibility,. I am sad that you took that to mean you weren't welcome in the common spaces.. after all, you had the house to yourselves all evening/ night from 8.15pm and I freely and spontaneously offered you access to all the contents of the kitchen, fridge, spices, sauces, herbs, as well as saucepans and other utensils.
With regard the "list of rules", "stating it (is) necessary to make an arrangement in advance if you want to use the common spaces" I am not sure what you are referring to. After you reserved the room, I did not issue any "list of rules"; I have never asked any guests to "make an arrangement in advance to use the common spaces"; I have asked guests to book kitchen access in advance, to make it possible for both myself and guests to plan when we will each cook and eat in private where desired. There is an information booklet in the room,which gives helpful information about the house, and repeats merely what is already on the Airbnb website.
I went out of my way to make sure ye had everything that was necessary for you to have a comfortable and enjoyable stay, and yes, I even offered to save you time and the cost of a taxi back into town, by offering you both a lift to get back to your car. It is quite a surprise and a disappointment... and a sadness..that you interpret my efforts in this way