Great location100% of recent guests gave this home’s location a 5-star rating.
ElevatorThis is one of few homes in this area that has this feature.
Elegant apartment located in Florence in the Santa Croce area. Ideal accommodation if you are looking for something unique and centrally located next to Piazza Santa Croce one of Florence’s best and most sought-after piazzas.
Not suitable for pets
No parties or events
Check-in time is 2PM - 9PM
Check out by 10AM
This is a lovely, modern apartment in the centre of Florence and close to many attractions. The location is fantastic and we walked everywhere. The apartment was spotlessly clean, comfortable and had all the comforts we needed plus a few extras (tea bags, coffee, sugar, salt etc…
Several small things diluted our enjoyment of this beautiful and well-located apartment. We arrived on time but had to wait for 15 minutes - luggage on the footpath - for our host to arrive for check-in. The air conditioning didn't work because the batteries had run flat in all t…
Response from Monica E Matteo:
We thank you for your suggestions. it is clear that for you the apartment was perfect but not as regards to the service. Will keep your suggestions in mind and take the right (Website hidden by Airbnb) is only through criticism that we can improve. We began renting apartments only few years ago,however but our desire and our aim is to have in addition to a fair profit, always satisfied customers. Allow me to answer to your observations however, point by point: 1- 15 minutes late. You're absolutely right, sorry. As you can see from our profile we rent many apartments so we have many check-in one after the other, if some of the other guests delay,unfortunately we delay too. Usually we try to advise the guests when possible. 2- maps, toilet paper, etc, I'm very sorry for your criticism. However you must know that the law in Italy provides that if we provide many services we have to have a special license type hotel, etc., our owners have decided not to make such a request and therefore we can not provide any additional service. However in a short time our guests will find not only some roll of toilet paper but also soap and maps of Florence in the apartment. 3 -Lights and air conditioning. Usually guests tell us any malfunction. Besides as the temperature was mild no one had ever turned the air conditioning on. From now on we shall ask the cleaning company to check that everything works. 4 As to Internet thank you for let us know... I will definitely ask the owner to file a complaint to the company. We hope you will be our guest again!
Happy to welcome you in Florence! See you soon!
Languages: English, Français, Italiano
Response rate: 99%
Response time: within an hour