I apologize for making an error on your room, I wish you would have said something when you checked in I would have moved you right away with no problem.
Regarding my kitchen...well they say 'you can't please everyone'.......EVERY single guests who have stayed here as you can see by my reviews do NOT share your opinion, but we are all entitled to our opinions.
My kitchen is NEW with NEW copper pots and pans , they are spotless clean.
They even shine:)
The same for my new wave stove tops. AND my entire garden areas, as it is maintained daily by our staff and kept spotless.
I'm sorry I did not live up to all your expectations.
I do my best to please everyone....but in 'real life' that's not possible
But 'I' will continue to do my best.