We were extremely accommodating to Jimmy and his wife and they had access to the guest house for over 14 hours (including check in up to 8 hours prior to the check in time) before deciding at midnight it wasn’t for them. Jimmy stated that his wife was pregnant and couldn’t manage the stairs-this was not mentioned prior to booking and I cannot control that element of the stay. Our listing clearly mentions the stairs and includes a variety of photos. With regard to the smoke alarm, batteries run out and unfortunately they did not mention this all day until they chose to leave. They messaged me at 1am to state they had left with no opportunity to remedy the smoke alarm. They requested a refund but given they had been in the accommodation for the majority of their stay, and many sheets and towels were used and trash generated, the request was denied. As you can see from all of our other reviews, we are great hosts and work hard to ensure everyone has a great stay. Unfortunately jimmy and his wife were not amicable individuals. His utilization of the words “that’s a shame” are totally out of context to the remainder of the conversation we had.