please keep to the facts. We let you know how to get into the house as we were not sure, if we are here at your check in time, but we were. You dashed in, not even saying hello to your hosts. You ignored that we ask in the mail and with signs for taking off the shoes and using house shoes provided, your own or non. All rooms are labeled with the names of arriving guests. You occupied a room, which you did not book and changed the label. (which of course due to different duration of stay causes a big mess for me and other guests)
I heard some noise, went upstairs said hello and politely asked you to go into the room, which you booked. I told you that my husband will exchange the lock, as it seems that the previous guest has taken the key with him. You still refused changing the room, so I called my husband who told you, after you kept refusing to take the room, which you booked, that you either follow or that we would have to call the police. It obviously needed a louder tone from my husband to make you give up your resistance. Nevertheless your wife was still insisting to walk with her stiletto heels ruining the wooden floor. My husband not only gave you a new key, but exchanged for safety reason the entire lock (within 5 minutes). You took the key, locked you room and went into town. Please do not call it a hostile environment when we cannot allow you to do, what ever comes to your mind.
To stay with facts, there are three bathrooms in the house, not one.