Thank you for your comments, we want to clarify your concerns:
-After checking in, we turned on our air conditioner to cool down the room while we were out for the day. When we returned, the air had magically turned off: what happened is that the light went off and then de AC did as well. We did not turned off the AC, we kindly ask all our guest to turn off the AC while they are away in order to preserve electricity and environment but we never oblige or enter the apartments to do so.
The next morning, we went to take a shower and the water turned off completely in the middle of the shower. I messaged the front desk and was told to wait a minute after which the water came back on. I was then told that “sometimes due to the national company of electricity the water bombs stops.” I’m not sure what that means but I left it at that: we apologize if the message was not clear, you could ask for clarification as we were always happy to assist. Due to some works of the National Company of Electicity is sending non regular voltage so the water bombs stops, that´s why you ran out of water. Unfurtunately it is not in our hands but as we detect so we react inmediately as it was the case.
Overall, the space is lovely but I would not recommend having four people stay here (as the listing suggests) because you will be on top of each other: Thank you we take care to decorate our apartments, the listing says 1 bedroon and 1 sofa-bed so all our guest can decide what´s best for them.
Also, the listing lacks some basic amenities like hand soap in the bathroom: we placed shampoo, conditioner, body gel and lotion. If you were feeling the body gel was not enough you could ask for some hand soap in order for you to be more confy. We would be happy to assist you.
The listing agency seems disorganized although they do attempt to be helpful: we are always happy to assist our guest, we kindly asked you to let your future hosts know about your concerns during your stay so we can help you, we would have loved that you had told us.
Best regards to you and your friends.