I rarely respond, but I take my Host responsibilities and Super Host status seriously, and every review is important, but I also know that if one Guest gives a negative review with a huge list of problems, while the previous 44 guests seem to have great experiences, I know there’s something that can’t be solved for that one Guest. I will do my best to address each issue you’ve listed, and will fix your valid issues.
First, thank you for your candid review – I remember you introduced yourself as a former Air Force member, and I know I was taught in the Air Force to deal with any problem at the lowest level, so it was a shock to receive a call from Airbnb regarding your stay and your litany of complaints. Had you spoken to me about even one of these issues you’ve listed, I could have provided you an immediate solution – however, you chose not to deal with it face to face, which is a disappointment.
Regarding the “interesting rules,” you choose to leave out key details – I ask each person to clean up after themselves, and the trash containers in your private room are your responsibility, as are any dishes you use. Upon checkout, I ask you to strip the bed, place new linens out, and remove the wet towels you’ve used because the maid service comes after you leave, and I’m usually at work. Nowhere is there any mention of “sweeping” or “vacuuming” or “unloading the dishwasher”.
“Kitchen and living room messy” – I truly don’t know what you level of household tidiness you expect, but my house is scrubbed, cleaned, dishes/pans put away, no messes, no glasses/plates left out – the maid service had cleaned before you arrived. All toys were put away in baskets/bins and neatly stacked in the living room. Maybe the previous day’s newspaper and mail were still on the kitchen counter, but beyond that, nothing was “messy”.
“Awakened on Saturday and Sunday mornings before 9am by running, screaming kid” – Yes, I have a two-year-old, no he was not running and screaming anywhere during your ENTIRE shortened stay. He was outside his room for 5 minutes talking to me – no yelling, no screaming, but actually talking in complete sentences at a normal volume expected of a conversation.
“Host never explained or apologized” – I saw you only on your check-in day, never once did I see you any other time. Again, this could have been solved had you spoken to me rather than gone straight to Airbnb.
“Made no attempts to keep the kid quiet” – you insult me with this statement.
“Quiet living this wasn't – It…means you can hear the host’s TV playing very loudly in the living room, drowning out the TV in your room” – It’s unfortunate you choose to focus on 15-20 minutes on two mornings, since we left the house at 8am and didn’t return until you were gone. Yet again, this could have been solved had you spoken to me rather than gone straight to Airbnb.
“Sunday morning he was playing music, presumably for the kid, very loudly” – I’m not a mind-reader, and the volume never went above 16 on the TV, yet again, this could have been solved had you spoken to me rather than gone straight to Airbnb.
“Room was a little cold, as was the house in general (it’s winter and fans are on all over the place making the house feel like 40 degrees)” – you use hyperbole ineffectively, the house has a Nest system set to 68-69, never once was the house colder than that. The three fans in different rooms on the main level are used to circulate the air, not to cool the house.
“Host slept with his door ajar or wide open” – Well, I am sorry for this, however again, this could have been solved had you spoken to me rather than gone straight to Airbnb.
“I literally spent the entire time in the room when I wasn't at work” – you did this by choice; please don’t make this sound like this was about me or the accommodations with this Airbnb location. Every previous Review says how great it was to converse with me, eat dinner occasionally, have a drink, etc.
“House was completely dark every night by around 9:30pm, which I found rather inhospitable and unwelcoming, and there are no night lights for safety” – there are several night lights around the house on the main level and the second floor, including light-activated LED lights attached to the several electric outlets, as well as a bathroom nightlight. In addition, as you mentioned before, I had a horrible cold, and when exhaustion set in about 8-830pm, I went to bed, but not after I left both the front door light on as well as the foyer overhead light on if you were not home yet.
“No lock on bedroom door; non-functioning lock on bathroom door” – no one in 44 previous Airbnb Guests found this an issue, but I will make a point to fix this before my next Guest arrives.
“The surprise kid was the last straw for me” – you obviously didn’t read my profile well or other aspects of the listing – the fact that I have a toddler is “disclosed” in the listing.
“I'm disappointed my experience wasn't as positive as the other 44” – I’m disappointed as well; had you spoken to me after even one of these issues you had (which no one else before you seemed to have) I could have worked to solve it.
This is the most disappointing review from a Guests I’ve had, and it’s unfortunate she chose to go straight to the top rather than come to me so I can address her issues immediately. I will fix her valid issues.