Heidi, Thank you for staying with us.
Our sincerest apologies your stay was not up to your expectations! we had been short staffed and going through mgmt/staffing changes. About the room misunderstanding.... Both rooms do basically have the same view so I am guessing the staff who checked you in maybe didn't think it to be a big deal. So sorry. Apologies for the lights out front as well. typically the sign is shut off in the evenings. And unfortunately there is nothing we can do about the street lights out front. those need to be on for safety. There will be English speakers there starting mid July however we do suggest downloading the free Pilot Translator app for non Spanish speakers for their travel here in Peru. and lastly.... huge apologies for not being able to meet Wow! :(He has been extremely busy the month of May with his dance group for Cinco de Mayo celebrations, continued construction on Temple de Wow and sewing his custom made jackets). If you are ever back in Peru please come and stay with us again so we can make it up to you and we'll make sure you meet the man of the creations!
Also, we are installing a keyless entry pad on the outside entry door for safety and ease of entering. :)