Hello Chris, thank you for your review. Unfortunately, this time, the planets were not aligned and some things went wrong. My colleague understood from the conversations you had that it was not necessary to go to the house as everything had been reported via phone, apparently this was not the case. Still, when you say we had no intention of correcting the defects i must beg to differ. We did fix some of the emerging issues and only the communication was a bit short. Again, apologies for the wrongdoings and hope to see you again some other time.