Dear Kristina, thank you very much for taking the time to submit such a thorough comment. As indicated in your confirmation email, the address provided was the meeting point for the key pickup. We did not mean to deceive you by any means and are sorry for any misunderstandings. As indicated on the listing, there is no air conditioning, a rare luxury in this city, as it is not often warm enough in the city to justify installing one. Fans are provided for each bedroom to help guests stay cool. We are also sorry for the issues you experienced with the hot water. There were instructions included in the guidebook on how to reset the boiler if required (this may happen if too many long showers are taken in a short period of time, a common issue in the city). We have arranged an appointment with the security company to address the fire alarm issue and after the inspection it has been reported that the alarm is functioning well. We do hope you will give us a second chance to host you in the future as we have many apartments and there is surely one that better suits your needs and expectations in terms of amenities, noise level and location.

Thank you Milly, for taking the time to submit a review. We are happy to have met your expectations for your stay in London. As indicated on the listing, there is no air conditioning, a rare luxury in this city, as it is not often warm enough in the city to justify installing one. Fans are provided for each bedroom to help guests stay cool. We hope you'll be in touch the next time you come to London as it would be a pleasure to host you again!

It was our pleasure to welcome you and we look forward to having you back in the future. You will benefit from a discounted rate on your next stay when you book with us. Thank you for writing a review, Vy, it means a lot!

Hi Lorna, thanks for the great review. We are glad that the apartment met your expectations and that you enjoyed the great location and amenities. It was a pleasure to welcome you and we look forward to having you back in the future. You will benefit from a discounted rate on your next stay when you book with us! Cheers!

Thank you for taking the time to submit a review, John. We are happy to have met your expectations for your stay in London. It was a pleasure to host you and we look forward to welcoming you again one day when we can give you a special rate.

Dear Calvin, thanks a lot for taking the time to submit a review. We are glad to know you enjoyed the central and convenient location of our apartment as well as the spaciousness. If for some reason we seem unapproachable, we apologize, as when something is missing in the apartment, we can usually fix it with a quick phone call or email so you can keep enjoying your time in the city. We have now dressed the kettle and Wi-Fi issues so they should not be a problem for future guests. It would be a pleasure to welcome you back in London the next time you visit, either in the same flat or one of our may others. You will receive a special discount for returning guests. Wishing you and your family all the best until next next time!

Dear Qing, thanks for your review. We are happy you enjoyed the location of the flat. We apologize for the hot water issue you experienced and we are glad to have been able to quickly assist you with resetting the boiler. We wish you the best and hope to see you all back in London soon!