Thank you for the feedback. I am sorry about the late check in, I was not made aware of the problem renters until around 4....the cleaners were busy trying to get the house back in order. I AM EXTREMELY upset as well about the past renters and I have reported them to Airbnb in regards to them not respecting the home. Airbnb does not allow me to put a restriction on renting ( (Hidden by Airbnb) does, and I have a strict 27 and up age requirement) Since I am not able to control the age on Airbnb, I have had a couple of problem renters. However problem renters can be any age and I have no control over how the renters treat the home. I can only take action after they have left, by keeping deposits, reporting them, etc.... Overall I have had great renters with luckily only 2 exceptions in the year I have been on the rental market.
As far as the Direct TV not working on the outside TV, they will not come out until the homeowner is present. I will be there July 8th. As far as the plumbing issue, I was made aware of the problem on June 26 at 6:27 pm. I called the plumber in the morning and made the first available appointment for June 28 since this was not an urgent matter based on your text on June 26 "I am told the toilet is now working. It still fills slowly. There's some kind of an issue with the water pressure issue they've been dealing with while taking showers, etc.. They say they're fine so that can be addressed later."
I would disagree with your statement about lack of communication. I had two phone calls with you. 12 text message exchanges with you and I had 14 text message exchanges with Melanie , your daughter in law that was staying in the home.
Again I am sorry about the late check in, but I am glad your family was able to enjoy the home .