Sparkling clean5 recent guests have said that this home was sparkling clean.
Great location95% of recent guests gave this home’s location a 5-star rating.
Self check-inEasily check yourself in with the smartlock.
The apartment has all the features of five star hotels around the world. Stylish, modern with the extras you don't find in Hotels Nespresso coffee machine, jams and biscuits etc. In the Heart of the city. Every guest is a VIP guest.
Free parking on premises
1 queen bed
1 queen bed
Not suitable for pets
No parties or events
Check-in is anytime after 2PM
Check out by 10AM
Self check-in with smart lock, lockbox
Not a VIP guest experience. The apartment is in a great location with good fittings, convenient parking and comfortable bedding. It is unfortunately badly let down by poor housekeeping, maintenance and hosting. The master bedroom bedding contained feaces stains and foreign mater…
Response from Graciete:
Hi Paula, I am sorry you feel like it wasn't what you expected. I am however very concerned about the issues you raised. Especially your mention of dirty linens, we pride ourselves in having a very clean apartment and we have never had a complaint about it in all the years we have been hosting. We are pedantic about our cleanliness and I do spot checks regularly, including moving the fridge and furniture to see if it is kept clean behind them. All our bed linens including doona covers, pool towels, tea towels etc. are washed and ironed after every guest guest leaves. So I have no idea how you could have found them in the way you stated. Please send me photos so I can investigate. I do find it surprising that in your text message to the manager you mentioned the toaster breaking down and the bird seed, on the balcony, from the neighbours above, and didn't mention anything at all about the sheets and towels not being clean I would have thought that would have been a much bigger issue, he would have gone there immediately and done a thorough clean or found another place for you to stay. Although you could have walked away, especially if it was as unclean as you mentioned, and received a refund, you chose to stay for 10 nights and didn't raise the issue with us directly but chose to do it publicly almost 2 weeks after your departure when there isn't much we can do to fix it. I am not an absentee host but once in a while I do take a holiday and leave a very capable manager in charge who I am sure would have done every thing possible to make things right given the chance. I am sorry the toaster happened to breakdown during your stay but regrettably we have no prior warning as to when these things are going to happen. As you know I have also offered to refund you the $100.00 you say you paid for the toaster which you kept. We have now replaced it with a brand new Kenwood 4 slices toaster which we hope will last longer than 12 months. We had a technician look at the washing machine a few months ago he said he fixed it, as the leak only happens occasionally we had no way of verifying if it was fixed or not, he has now been called back. You mention three appliances were faulty so please let us know which other one needs attention as we couldn't find anything wrong with the others. I spoke to the body corporate about the birdseed on the balcony and they are contacting the neighbour to ensure it doesn't happen again. My apology for not getting intouch with you straight away but as you are aware I was away on leave and regrettably there are still places on earth where internet is either very limited or completely unavailable. I should probably have made more of an effort to reply earlier, if that offended you I am sorry. We are known for the high quality of apartments, the luxury bedding and linens and our cleanliness, regrettably you were the first guest to have such a terrible experience in all the year we have been hosting, just check out our reviews. You have my phone number so please feel free to contact me if you wish to discuss this further.
Lovely apartment with everything that you required including 2 parking spaces which were very handy. Big pool and 2 bbqs. High quality furnishings, linen and cooking utensils, sound systems. Amazingly clean! Would stay again however was a tad pricy for its value over our christ…
I am outgoing and love to meet new people. My hobbies are kayaking, knitting, bike riding, reading etc. I aim to provide luxury accommodation at affordable prices.
Languages: English, Español, Português
Response rate: 100%
Response time: within an hour