Thank you for your feedback. We provide instant coffee and tea bags and a kettle, as detailed in the listing, so apologies if you were expecting a specific coffee making appliance. I've never used a teapot or a coffee perculator so didnt think they were essential items to have, but I will bear that in mind for future. Were you expecting a filter coffee machine, and expresso pot or a cafatierre ?
With regards to the key, I am aware that we have had a couple of guests experience problems but most have found it fine. I dont put that in the instructions as it isnt a problem for most people. If anyone does have a problem they have called me, Ive talked them through how best to use it and they have then found it fine.
My maintenance man was supposed to have put some new stickers on the oven as I know these have worn off, so this is being dealt with and apologies if you could not work it while you were there.
I trust that everything else in the flat was ok, and I wish you had contacted me when you encountered these issues as I could have resolved them for you easily over the phone. Thanks for the feeback.