You seem to be using Airbnb without knowing how to use Airbnb.
I am sorry you are not satisfied my hostel.
Please give me an opportunity to make an excuse
1. I did my best to answer your inquiry before booking.
However, you considered cancellation for reasons that did not tell me before booking.
The reason was that the host stays in the guest house.
If you want hostel without a host, you should have confirmed that in advance.
2. You told me first to book rooms only for 10 of your colleagues.
later, you have asked me to reserve additional one room for your couple
I suggested you extra room at a considerably reduced rate.
And I have stopped reserving this extra room for you.
Since time has passed, you informed me that two of your children also accompany you.
For two kids, I offered a lower price than one adult.
But you said that the children would make others uncomfortable.
You also told me that your family would not use our hostel
You informed me that only your colleagues will stay at the hostel.
And also you changed the person number to 7 people.
Another guest booked the room after notifying you that you did not use that room
However, the check-in day, at around 8 pm, your team including you and your two children came.
Upon arrival, you told the host that you wanted to see the room your family decided not to use.
However, the other guests already booked by other guests.
You were very sorry about the room you canceled.
Also, you said your husband will be coming late for parking.
I had to hurry up to prepare additional bedding. At the same time, I had to guide the parking lot for sudden parking requests.
I had not inquired about parking from you. But I showed you the cheapest and effective parking ways as I can do at that time.
Since time has passed, a strange man looked around the hostel's gate.
He did not even press the bell. He just stood outside the house and he just looked at the hostel in front of gate and wall. When I opened the gate and asked to him, he even said that he had come to the wrong place and gone away.
After a while, one of your colleagues, not you, opened the door without any notice to me, and the man came into the quarters and met me.
One of your colleagues, not you, opened the door to me without any notice.
the man came into the gate and he encountered me.
You had told me that one of the parties will come later.
Yes, I agree that. During this talk, your husband was not in the hostel.
Your husband was parked at that time and came to my hostel later than you.
Your colleague said to me that there are nine adults and two children in my hostel so adding one adult is not a problem.
Also she said that the tenth adult was only late and that it was notified to my mother in advance and my mother agreed to adding 1 more person.
I informed her that 4-year-old was also charged,
and that was also known to the guests who booked our hostel.
Then you came and informed that there are 8 adults in your accommodation.
I explained all of you to this misunderstanding in detail.
At the same time, I told you just about an added umbrella to the stroller.
I did not say I moved the stroller position.
because you blocked the front door with your stroller to prevent your stroller from getting wet.
I moved the stroller under the terrace next to the entrance door so that others would not get in the way
The night was deep after the misunderstanding was solved.
The other guests were resting on the ground floor.
On the second floor, one child jumped and made a sound, and one child cried.
To comfort the crying child, your husband came down the living room with his child on the first floor where the host and other guests were resting.
It's almost midnight.
All of your group, including the children, moved to go out.
The time you entered the hostel would be 2 AM.
After arriving, some of your members moved upstairs and downstairs for using the kitchen.
At check-out time, you did not wash your cups and dishes.
But as I checked out, I gladly took it and moved it to the sink.
I would have been able to host better if you had informed the host in advance of the booking process, the exact number of people to be added, the check-in time of the person, and the parking time in advance.
I did my best for your convenience. But you were not satisfied with my hostel whether my way was wrong.
Today I was so tired of washing stained bedding all day long.
and I hope your kindness and understanding about all of these
I will try to be a more comfortable hostel next time based on this experience