Dear Nadita, thank you for taking the time to submit such a thorough and thoughtful review. We are glad to know you enjoyed the great location of the apartment as well as its spaciousness but are sorry to hear you were disappointed with other aspects of your stay. It sounds as though your expectations were perhaps set a little too high as you were expecting certain amenities which were never indicated on the listing nor promised such as an MP3 player. Unfortunately we no longer provide electrical converters as it proved to be very difficult to keep a good supply of them in the apartment (travellers have often taken them by accident to their next destination) and this was indicated to you in your confirmation email. We do not provide ashtrays as the apartment is strictly non-smoking, including the balcony. For the tea, salt, pepper, etc., these are all items which we do not typically provide as everyone has different tastes and expectations regarding these items, and in the past, guests have not been pleased to find half-used salt containers and other items in the flat, so we feel it is better to leave them out. Nadia, now that we have made things more clear regarding exactly what is and isn't provided (based on the photos, flat description and rules on the listing), perhaps we can better see eye-to-eye and you will know exactly what you are receiving when booking the apartment. We wish you only the best and would like to let you know that we would be happy to host you again one day. Please know we have many apartments in London and there are surely others which perhaps better suit your needs in terms of location, spaciousness, amenities and more. Do take care until then.