Great check-in experience
100% of recent guests gave this home’s check-in process a 5-star rating.
Easily check yourself in with the lockbox.
This is one of few homes in this area that has this feature.
Great 3 bed/2 bath beach front condo. Can accommodate up to 6 people. The gated resort also has a private beach, 2 pools, tennis court, basketball court, and more.
1 queen bed
2 single beds
2 single beds
Not suitable for infants (under 2 years)
No parties or events
Check-in time is 3PM - 10PM
Check out by 12PM (noon)
Self check-in with lockbox
Sorry I did not have a good experience like others. Apt was very dirty, sticky floors, dirty linens, hair in sinks and tubs. WiFi does not work 90% of the time. You will not watch tv here. There is 1 tv in living room but rarely works because of internet. Very poor communication…
Response from En-Chi:
While we sincerely apologize for cleaning finishing late, the other issues that the guest brought up were almost fictitious and certainly exaggerated. 1) On the ants: we had our handyman went over twice and it seemed to be no issue. Keeping in mind that the apartment is on a beach in the tropics and completely insect free would be an unreasonable expectation, we had someone go over there twice in 5 days, and a 3rd time when they left, he didn’t see an issue. 2) Wifi: again, our handyman went over and it worked. It’s Puerto Rico, and Liberty Cable (already most reliable) has almost speed fluctuation. And the fact that the guest changes his story as our handyman inspected the internet connection (which turned out working). We still offered a quite generous refund as a response. 3) Beach chair: he only told about the missing beach chair on the day of their departure. Once we were made aware that the beach chairs were gone, we went and bought 4 chairs as soon as the next guest asked about it. 4) Most importantly, the $400 refund request (basically a full refund) made by Victor after his stay is basically an extortion, *after* he had stayed the whole time, and didn’t complain about things like the internet, etc till 5 days in.
My interests include cooking, photography, discussing random topics/facts, martial arts, and beer. I grew up in two different cultures, which is probably why I love meeting and talking to new people and traveling. Anything new always fascinates me and I believe that we all have s…
Languages: English, 中文
Response rate: 80%
Response time: within a few hours
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