Actually my listing does say, a private room and also more detailed information is specified in the extensive description of the actual property. As for the privacy issue, I meant having a separate entrance, own kitchenette and a bathroom, rather than a room without windows. Also, I have provided enough photos to show the actual room with a bathroom and the kitchen area, along with the view of the window. The patio window is not exposed. There are window blinds and also a pair of curtains for additional privacy. As for entering thru the bathroom, yes; unfortunately, it is an older home, so the set up is little different. As for communication, I am always trying to respond to the guests as much as I can to make sure they they found the property ok, didn't get lost in the neighborhood and/or answer any urgent issues etc. The missed calls I had from Kristy was in regards to her request for refund right after I have received an emailed confirmation from airb&b that they cancelled and therefore did not regard as something urgent at that moment. Also, I wanted to deal with the issue after my regular work hours and after I have contacted the air b&b with some questions. As per air b&b confirmation, Kristy's cancellation was prorated as per my cancellation policy and there was no obligation for me to offer an additional refund. Also, as a host, I feel it is pretty unfair for someone to book a place few months in advance and blocking my calendar and in the end cancel upon their arrival. Maybe a local hotel would work better for Kristy's situation in the future and quite honestly I am glad that I have a moderate cancellation policy in place with air b&b. As for the rates, once the reservation has been booked/accepted at the listing price, the price is locked, however the aib b&b adds their service fees to the guest's payment and also deduct certain percentage in service fees from the host's payout.