Spacious Home On Little St. Germain Lake - Close To Downtown!
Laptop friendly workspace
This host may not provide some essentials, like pillows, sheets, soap, or toilet paper.
No parties or events
Check-in is anytime after 3PM
Check out by 9AM
The home is very cute and clean. Offers great location to the trails, lake and town. However we would recommend that you check in during business hours, luckily we did. The water was shut off - we had to call and find out how to turn it on. The hot water heater was also off too! …
Response from Northwoods:
We're glad the home worked out for you. Thank you for your feedback...we will likely continue to have the water shut off when not in use in winter due to the temperatures dropping into the double digits below zero and the risk of frozen pipes, however we will now post clear, easy-to-follow instructions for flipping it back on. There is supposed to be a small supply of paper products, hand soap, and dish soap at the property. We are so sorry this was not the case at your arrival.
When we arrived there, there was no water. No tap water, no toilet water. So I tried to contact the host. I tried several numbers including the emergency number. But nobdy answered. About half an hour later, one guy finally answered the phone, but he did not know anything. He jus…
Response from Northwoods:
We are so sorry this happened. We were not aware that the property owner had shut off the water. Unfortunately your stay was during one of the rare weeks our Property Manager was out of town and she happened to be in Florida during the hurricane and had very limited cell phone use. Her husband answered her home phone and was able to track her down. Under normal circumstances you would have been in immediate contact with our Property Manager. We are also sorry you feel you had difficulty in contacting us. We have an actual office with multiple phone lines and staff. We do keep conventional business hours, but have 2 phone numbers available for after hours emergencies. We have been offering vacation rentals for 17 years and this has never happened before, so again we apologize.
Northwoods Property Management was founded over 16 years ago by Sue Morris with one home and now manages over 160 vacation and long term rentals. We provide worry-free rental management services for property owners. Our experience and professionalism ensure competent, reliable, a…
Response rate: 79%
Response time: within a few hours
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